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SSD Store Support Associate

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West Covina, United States Marukai Corp. Full time

DescriptionPOSITION SUMMARYThe Store Support Associate is responsible for providing outstanding, friendly customer service. You will answer general questions from customers involving pricing, returns and location of merchandise. This is not a supervisory position. ESSENTIAL DUTIES •Perform assigned tasks such as replenishing merchandise, preparation of products or setting up displays, etc.•Perform all assigned cleaning functions in accordance with company standard practices.•Maintain the quality of department's appearance and presentation.•Scan the purchases of a customer into the cash register efficiently and accurately. (if applicable)•Recognize or differentiate between the various types of merchandise carried in the store, including differences between varieties of similar classes of products, etc.).•Bag or package merchandise according to established company policies and procedures.•Observe and follow all company policies and established procedures. •Communicate any needed equipment repairs or maintenance work needed. •Maintain solid communication in the department and throughout the organization.•Treat all co-workers with fairness, dignity, and respect.•Perform all other duties as assigned.Stocking:•Breaking down pallets, separating Customer Service products for sales floor, cooler and/or back-room prep area•Ensures that all Customer Service products are in its right place, so employees and shoppers can find what they need quickly and easily•Maintains good communication with store management and other associates •Serves as a back-up in other departments as needed•Attends department and all store meetings, as assigned, or neededInventory:•Notifies immediate supervisor of out-of-stock products•Notifies immediate supervisor of price discrepancies •Must be knowledgeable of merchandise placement and location •Stock displays using proper rotation procedures ADDITIONAL DUTIESAs a member of the company, you will exemplify teamwork and is open to and willing to be trained and step in when needed in all similar skilled areas for filling and development opportunities.Safety, Loss Prevention and Procedural Compliance:•Follow safety practices such as: washing hands, wearing a clean uniform per shift, trim, and clean no longer than ¼ of inch, natural fingernails •Under the direction of immediate supervisor, applies IIPP Procedures, Safety Program and Procedures•Assists immediate supervisor in Loss Prevention in curbing internal and external theft•Adheres to all local, state, federal regulations and company policy pertaining to safety and loss prevention•Complies with all Health Compliance and Food Regulations•Complies with all OSHA requirementsCross Training: QUALIFICATIONS•Able to deliver friendly, courteous, prompt customer service "Customer Matters Most"•Able to read, write, and do simple math problems•Able to interpret, understand and follow instructions •Ability to effectively communicate and respond to questions from the public and management•Ability to interact with all levels of managementThe required qualifications are as follows:EDUCATION•No experience required, but prefer a minimum of 1-2 years of work experience in a similar work environment•Customer service experience in a similar or comparable work environment, strong work ethic supported by a pleasant and positive attitude of "can do" success•WORKING CONDITIONS A Customer Service Store Support Associate may be exposed to various temperature changes and work environments. SKILLS & PHYSICAL REQUIREMENTS•Ability to frequently reach, lift, stack and maneuver objects of varying dimensions and weights up to approximately 100 lbs. with a lifting aid. And up to 20 lbs. without aid. Ability to push and pull fully loaded hand trucks.•Ability to stand for long periods of time, walk and move rapidly, bend, stoop, twist and turn frequently. Manual dexterity and good eye-hand coordination are necessary. Must be able to operate related equipment such as knives, scales, wrappers, compactors, garbage disposals, pallet jacks and hand trucks.•Mental alertness is necessary to ensure safe and accurate completion of work activities. Requires knowledge of basic math, weights and measures. Ability to learn section policies and procedures.•Exposure to potential hazards exists with respect to equipment and work aides necessary to perform job duties. Hands are in frequent contact with water and various fruits and vegetables while performing job duties.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.RequirementsStore Support Associate (Customer Service Department)Marukai Markets dba TOKYO CENTRAL is one of the fastest-growing chain of retail stores and supermarkets offering the widest selection of Japanese and Hawaiian imported grocery and retail products in the nation. Customers are provided with a variety of products that you won't find in a typical grocery store environment. Fresh, seasonal, and variety of foods are our passionWe're immediately hiring associates for our Customer Service department. Experienced Retail Associates, Cashiers, and Grocery Clerks are Needed *This is a summary of some key duties and physical requirements and is not intended to be a complete job description.Benefits/Perks•Employee Discounts•Paid Sick Leave•Health Insurance •Supplemental Insurance available for Life and Disability Insurance•401 K (after one year)ESSENTIAL DUTIES in Customer Service Department (Retail Associates) (responsibilities include, but are not limited to)Providing premier customer service, including greeting them and responding to questions to all customers and staffResponds quickly and in a friendly manner to customer inquiries and complaintsEngaging in suggestive selling and other sales techniquesAbility to bag merchandiseAssists in returning shopping carts and baskets to designated areasReports all irregular issues and problems to the Store Manager for solutionsExceeds Customer Service Department's sales goals assigned through the efficient execution of Company policies and proceduresOpens & closes assigned cash registersCounts opening and closing cash and other transactions for assigned registerScans merchandise purchasedChecks customers' coupons and applies to purchasesChecks coupons for expiration dates and validityChecks IDs for tobacco and alcohol transactionsProcesses purchases quickly and efficientlyProcess returns and credits customers utilizing the Company's return policy proceduresConducts transactions professionallyWorks various shifts, days or nights as assigned by Store Manager in accordance with the Company's business needsOrganizes and stocks Customer Service display areas per store's layouts, planograms and standardsSetting up and maintaining the condition of the Customer Service Section according to company standardsProactively supports any promotional activity within the store and contributes to an effective working environmentEnsures that all Customer Service products are in its right place, so employees and shoppers can find what they need quickly and easilyCustomer Service:•Providing premier customer service, including greeting them and responding to questions•Engaging in suggestive selling and other sales techniques•Meets or exceeds Department's sales goals assigned through the efficient execution of Company policies and procedures•Maintains cleanliness of work area, storage area, and selling floor•Ensures a safe and clean work environment•Cross Training: •Store Support Associates exemplify teamwork and are open to and willing to be trained and step in when needed in all departments and similar skilled areas for filling and development opportunities.QUALIFICATIONS:•High School Diploma or GED equivalent preferred •Must be 18 or older to use sharp knives, use ladders, scaffolds or their substitutes, substitutes above 6 feet in height, and to operate or assist in operating power-driven machinery or equipment.•Must be able to use job related equipment such as a stepping ladder and dollies •No experience required, but a minimum of 1-2 years of work experience in a similar work environment is preferred•Previous experience as a Retail Associate, Cashier, or Grocery Clerk is preferred •Must be able to lift up to 20 pounds without aidREQUIREMENTS•Able to deliver friendly, courteous, prompt customer service•Able to read, write, and do simple math problems•Able to interpret, understand and follow instructions •Ability to effectively communicate and respond to questions from the general public and management•Ability to interact with all levels of management•Must be able to operate pallet jack, scissor lift, baler, compactor and scrub machinePossess a food handling license or the ability to acquire oneMarukai is an Equal Opportunity Employer and participates in E Verify.Marukai is very aware of the COVID-19 pandemic and practices the highest and safest levels of precautions to keep associates safe with sanitizing practices, social distancing, personal protective equipment, and safety screening in adherence with the Health Department, CDC, State, Local, and Federal laws. All Candidates must be able to work evening shifts, weekdays, weekends, and holidays.