See more Collapse

Member Service Representative

2 months ago

Clinton, United States Navy Federal Credit Union Full time

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

  • Analyze, research and resolve problems and discrepancies related to member accounts/loans
  • Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
  • Counsel current and prospective members about Navy Federal's products and services
  • Ensure cash and other negotiable instruments are handled properly
  • Identify opportunities to cross service products and increase product penetration
  • Perform platform banking functions
  • Assist level I team members
  • Understand and comply with federal and other regulations relating to financial products and services
  • May assist with Branch Office vault opening, closing and balancing procedures
  • May serve as a Branch Office and/or ATM vault custodian
  • Perform other duties as assigned

Qualifications

  • Ability to work independently and in a team environment
  • Working knowledge of savings and checking products, accounts and services
  • May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
  • Effective active listening skills to accurately respond to inquiries and account requests
  • Effective organizational, planning and time management skills
  • Effective research, analytical, and problem solving skills
  • Effective skill building effective relationships through rapport, trust, diplomacy and tact
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective skill maintaining composure in a high production and changing environment
  • Effective skill navigating multiple screens and PC applications and adapting to new technologies
  • Effective skill performing mathematical calculations and working accurately with numbers
  • Effective verbal and written communication skills

Desired Qualifications

  • Experience in member/customer service preferably in a call center, retail banking or financial institution
  • Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.
Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)

Location: 8819 Woodyard Road, Clinton, MD 20735

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it: * Military Times 2022 Best for Vets Employers * WayUp Top 100 Internship Programs * Forbes 2022 The Best Employers for New Grads * Fortune Best Workplaces for Women * Fortune 100 Best Companies to Work For * Computerworld Best Places to Work in IT * Ripplematch Campus Forward Award - Excellence in Early Career Hiring * Fortune Best Place to Work for Financial and Insurance Services Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

We have other current jobs related to this field that you can find below

  • Member Services Representative

    3 months ago

    Clinton Twp, United States Genisys Credit Union Full time

    At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work environment where you are comfortable to be you. Our team is proud to support the communities we live and work in. Our locations are consistently recognized for providing...

  • Guest Service Representative

    3 months ago

    Clinton, United States Wildroseresorts Full time

    **Guest Service Representative** Clinton | Type: Staff Uses excellent guest service skills to assist players at cage**.** Responsible for bank monies during assigned shift. Records transactions accurately. Must be able to type, answer phones and assist with inquiries. Duties include signing up new players club members, redeeming member points, promote...

  • Guest Service Representative

    2 months ago

    Clinton, United States Wild Rose Casino & Resort Full time

    Location: Clinton Department: Guest Services Position Title: Guest Services Representative Position Summary: The Guest Services Representative is responsible for providing superior guest service through the functions of this position to all Wild Rose Casino & Hotel guests. In addition to the below key duties and responsibilities, all Wild Rose team members...

  • Customer Service Representative

    3 months ago

    Clinton, United States Domino's Full time

    Job DescriptionJob DescriptionCustomer Service Representative (CSR)Customer Service Representative: 610 Main Street, Clinton MA 01510The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the face and voice to Domino's customers as the first...

  • Member Relationship Representative III

    5 days ago

    Clinton, United States Leominster Credit Union Full time

    Job DescriptionJob DescriptionDescription:The Member Relationship Representative III leads the operational standards of the branch. Additionally, the Member Relationship Representative III leads by example and coaches the team on operational excellence, member experience, having needs-based conversations, and offering financial solutions to meet our...

  • Customer Service Representative

    3 months ago

    Clinton, United States FastSigns Full time

    FASTSIGNS of Clinton is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our FASTSIGNS Center Learn to...

  • Customer Service Representative

    2 weeks ago

    Clinton, United States FastSigns Full time

    Replies within 24 hours FASTSIGNS of Clinton is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our...

  • Patient Service Representative

    3 weeks ago

    Clinton, United States Hunterdon Healthcare Full time

    Provides statistical support as requested for the Director of Physical and Occupational Therapy, provides IT and clerical support, and coordinates office activities for the Physical and Occupational Therapist at offsite locations. Primary Position Re Representative, Patient, Service, Retail, Healthcare

  • Customer Service Representative

    3 months ago

    Clinton, United States U-Haul Full time

    Location: 43920 N Gratiot Ave, Clinton Township, Michigan 48036 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    3 months ago

    Clinton, United States U-Haul Full time

    Location: 800 High St, Clinton, Massachusetts 01510 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    1 month ago

    Clinton, United States Premier Health Consultants Full time

    Job Type Part-time Description Summary The Customer Service Representative (CSR) provides high quality patient-focused services to ensure that the individual needs and desires of the patient's customer services encounter are met, regardless of age or gender, on a continuing basis by performing the duties outlined below. The CSR position is extremely...

  • HeartCorps Service Member

    4 weeks ago

    Clinton, United States American Heart Association Full time

    Overview: What is HeartCorps: HeartCorps is an initiative with Public Health AmeriCorps and the American Heart Association created to drive health equity in rural communities. This service position offers a great opportunity to gain valuable professional public health experience while advancing more equitable health outcomes for your community. We are...

  • Office Representative

    2 weeks ago

    Clinton, United States Ken Sutton - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewWe are seeking a bilingual (Spanish) customer service representative to join our team in Clinton. We are a busy insurance agency that strives to provide excellent customer service. If you want to begin a career as an insurance professional in an office environment this is a great opportunity. It will require...

  • Patient Service Representative

    2 months ago

    Clinton, United States Community Radiology Associates Full time

    Job Description: Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a...

  • Client Service Representative

    4 weeks ago

    Clinton, United States First Wealth Financial Group LLP Full time

    / / / Client Service Representative (CSR) **Client Service Representative (CSR)** Our CSRs have four primary areas of responsibility. First, to complete all paperwork with clients. Second, to handle all client service requests. Third, conduct all follow-up meetings to finalize work in process. And, fourth, conduct client annual review meetings. Our CSRs go...

  • Customer Service Representative

    2 months ago

    Clinton, United States Mansour Hasan - State Farm Agent Full time

    Position Overview: Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resounding "yes," then embarking on a career journey with a State Farm independent contractor agent might just be the perfect fit for you Our agents...

  • Account Representative

    2 months ago

    Clinton, United States Reid Bryant - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryHealth insuranceOpportunity for advancementPaid time offParental leaveVision insuranceROLE DESCRIPTION:As an Account Representative for Reid Bryant State Farm, you are vital to our daily business operations and customers success. You grow our agency through meaningful client...

  • Account Representative

    2 months ago

    Clinton, United States Reid Bryant - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryHealth insuranceOpportunity for advancementPaid time offParental leaveVision insuranceROLE DESCRIPTION:As an Account Representative for Reid Bryant State Farm, you are vital to our daily business operations and customers success. You grow our agency through meaningful client...

  • Customer Service Representative

    3 months ago

    Clinton Twp, United States Mr Electric Full time

    Established in 1994, Mr. Electric is a global franchise organization providing electrical installation and repair services. Recognized by magazines among its "Franchise 500," Mr. Electric franchisees provide these services to both residential and commercial customers. At almost 200 locations worldwide, each location is independently owned and operated. Our...

  • Customer Service Representative

    2 weeks ago

    Clinton, United States Lendmark Financial Services, LLC Full time

    The Loan Consultant I provides exceptional customer experience while providing personal loan solutions. This position focuses on building a customer base through sales, loan extension and merchant referrals. Role success will be based on creation of Customer Service Representative, Customer Service, Consultant, Customer Experience, Representative, Retail