Field Service Engineer

3 weeks ago

Portland, United States INS Global Full time
Job Description
ABOUT THE COMPANY

Our client is the largest European manufacturer of inspection and measurement systems for the semiconductor industry. Their customers include leaders in microelectronics production in Europe, Asia and the USA.

ABOUT THE ROLE

  • In charge of startup activities from move-in, until system apps qualification. Able to complete qualifications and repairs.
  • Ensure the response and follow-up of system issues by ensuring a high communication level with customers, the service team and headquarters.
  • Initiate and participate in projects related to customer CIP or internal projects.
  • Follow and propose an action plan for corrective action and improvement.
  • Follow the checklist and procedure. Perform system retrofit when needed.
  • Report non-conformances from customer site.
  • Applies diagnostic methodologies.
  • Ensure customer satisfaction and relations by developing a high communication level and proactive actions.
  • Demonstrate knowledge of customer business.
  • Capability to conduct daily activities in intense production areas.
  • Follow all safety rules and internal processes.
  • Ensure training courses for their customers.
Requirements

Interpersonal Skills:
  • Customer management
  • Provide support and expertise to other team members.
  • Sharing knowledge with the service team and other internal services.

Work Experience:
•3 to 4 years in a similar role and industry

Education:

At least a Bachelor's degree

Benefits

What you can expect:

Interesting, varied and challenging tasks in the highly innovative environment of the semiconductor industry

You can become part of a young and international team with a high degree of design and personal development potential in the context of a medium-sized business

Flexible working hours and a bonus system that involves employees in the company's success

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