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Loan Servicing Representative
1 month ago
Primary Function: Under the supervision of the Loan Servicing Supervisor and Department Managers, provides a superior level of member service through member contact and support. Communicates loan information to members and potential members and possesses a thorough understanding of loan policies and procedures. Prepares, analyzes, processes, and documents all required forms and documentation for servicing all loan products. Provides member and departmental support for all aspects of loan servicing within the Credit Union. Handles all member transactions with complete discretion and confidentiality. Essential Duties and Responsibilities: Answers phone, mail, or electronic inquiries from members, potential members, attorneys, insurance agents, and other professionals involved in the consumer loan process; responds to inquiries and resolves issues on the servicing of loans. Where appropriate to the financial well-being of a member, cross-sells Credit Union products and services that best meet the member's needs. Monitors escrow accounts, insurances, and/or real estate taxes to ensure the loan and the Credit Union are protected at all times. Researches and resolves problems on escrow, taxes, and insurance in a timely manner. Performs annual analysis of Escrow Accounts. Orders appraisals for all mortgage loans to include first mortgages, home equities, or secondary market. Responsible for logging, retention, preparing, and releasing of all collateral securing loans. Ensures that all documentation on mortgages is received from Registry of Deeds. Ensures that vehicle titles are perfected through FDI, research any exceptions with the MA RMV. Pays and maintains VSI insurance and FDI Title billings. Prepares mortgage loan documents for discharge. Prepares files and reports for secondary market documentation. Maintains open files throughout the status of a real estate loan for accurate recordkeeping; and ensures files are closed according to credit union policies. Compiles and prepares loan status reports as requested by Supervisor/Manager. Attends training sessions upon request. Adheres to anti-money laundering duties and the adherence to Bank Secrecy Laws. Assumes other duties as new products, services, or technology are introduced. Knowledge, Skills, and Experience Required: Professional and pleasant interpersonal and communication skills are essential for servicing Credit Union members and projecting a positive image as a representative for the Credit Union. Position requires general knowledge of all Credit Union products and services and specialized knowledge of mortgage loan products. Requires education equivalent to a four-year high school education. Additional coursework in mortgage products or equivalent experience is required. Proficiency with computer software applications including Word and system applications is required. Position requires two years of experience in a bank, credit union, or mortgage company. Position requires the ability to read and understand oral and written instructions. Requires the ability to effectively communicate with members or employees and to solve day-to-day problems involving several variables in standard situations. Intermediate mathematical skill required (adding, subtracting, multiplying, dividing, percentages, interest) is required. DISCLAIMER: The above information on this position has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. #J-18808-Ljbffr
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Loan Servicing Representative
1 month ago
Boston, United States Mass Bay Credit Union Full timeJob DescriptionJob DescriptionPrimary Function:Under the supervision of the Loan Servicing Supervisor and Department Managers, provides a superior level of member service through member contact and support. Communicates loan information to members and potential members and possesses a thorough understanding of loan policies and procedures. Prepares,...
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Consumer Loan Processor
2 months ago
Boston, United States Mass Bay Credit Union Full time*This is not a remote position * Primary Function: Under the supervision of the Department Manager, processes consumer loans on a timely and accurate basis and provides a consistently high level of quality service to members and potential members in the lending process. Prepares, analyzes, processes, and documents all required forms and documentation for...
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Consumer Loan Processor
5 months ago
Boston, United States Mass Bay Credit Union Full timeJob DescriptionJob DescriptionPrimary Function:Under the supervision of the Department Manager, processes consumer loans on a timely and accurate basis and provides a consistently high level of quality service to members and potential members in the lending process. Prepares, analyzes, processes, and documents all required forms and documentation for...
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Consumer Loan Processor
3 weeks ago
Boston, United States Mass Bay Credit Union Full timeJob DescriptionJob Description*This is not a remote position *Primary Function:Under the supervision of the Department Manager, processes consumer loans on a timely and accurate basis and provides a consistently high level of quality service to members and potential members in the lending process. Prepares, analyzes, processes, and documents all required...
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Consumer Loan Specialist
13 hours ago
Boston, Massachusetts, United States Mass Bay Credit Union Full timePosition Overview*This is not a remote position *Core Responsibilities:Under the guidance of the Department Manager, the Consumer Loan Processor is responsible for the timely and precise processing of consumer loans while delivering exceptional service to members and prospective members throughout the lending journey. This role involves preparing, analyzing,...
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Member Service Representative III
1 month ago
Boston, United States Mass Bay Credit Union Full timeChoosing Mass Bay Credit Union means choosing to be part of a community that cares about each other and about you. Primary Function: Under the supervision of the Supervisor and the Department Manager, provides a consistently high level of quality service to members and provides accuracy in transactions. Performs a variety of member-service functions in...
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Boston, United States American Airlines Full timeAmerican Airlines - JobID: 73234 [Customer Service Representative] As a Member Services Rep at American Airlines, you'll: Set-up new loans in the FICS servicing system; Handle property tax/insurance policy issues and provide service to member questions regarding their property tax or insurance policy; Track and log legal documents related to mortgage...
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Member Service Representative III
3 months ago
Boston, United States Mass Bay Credit Union Full timeJob DescriptionJob DescriptionChoosing Mass Bay Credit Union means choosing to be part of a community that cares about each other and about you. Primary Function:Under the supervision of the Supervisor and the Department Manager, provides a consistently high level of quality service to members and provides accuracy in transactions. Performs a variety of...
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Mortgage Loan Originator
2 months ago
Boston, United States Planet Home Lending Full timeJob DetailsJob Location Boston MA - Boston, MA DescriptionJob Summary The Mortgage Loan Originator (MLO) is primarily responsible for selling mortgage loans to customers and taking applications for all types of mortgage loans offered by the Company, additional responsible for cultivating consumer and business relationships through outside sales meetings with...
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Consumer Loan Processor
4 days ago
South Boston, United States Mass Bay Credit Union Full time*This is not a remote position * Primary Function: Under the supervision of the Department Manager, processes consumer loans on a timely and accurate basis and provides a consistently high level of quality service to members and potential members in the lending process. Prepares, analyzes, processes, and documents all required forms and documentation for...
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Loan Officer
1 month ago
Boston, United States Builders Capital Full timeBuilders Capital is looking for a Loan Officer in the Boston, MA area who has construction finance experience to join our fast-growing company! This is an incredible opportunity to join the largest private construction lender in the country, at a time when our loan products are needed more than ever, and we are on an incredible growth trajectory. As a Loan...
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Loan Officer
2 months ago
Boston, United States Builders Capital Full timeBuilders Capital is looking for a Loan Officer in the Boston, MA area who has construction finance experience to join our fast-growing company! This is an incredible opportunity to join the largest private construction lender in the country, at a time when our loan products are needed more than ever, and we are on an incredible growth trajectory. As a Loan...
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Member Services Representative
3 months ago
Boston, United States Tremont Credit Union Full timeJob Summary Under the direction of the Branch Manager, interact with and serve our membership in account opening, transaction processing, deposit and loan product referrals, and other member needs and services. Work cooperatively with colleagues and management to achieve TCU's strategic goals and objectives. Adhere strictly to all BSA/AML/OFAC and security...
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Part-Time Member Service Representative II
3 months ago
Boston, United States Mass Bay Credit Union Full timeJob DescriptionJob DescriptionPrimary Function:Under the supervision of the Supervisor and the Department Manager, provides a consistently high level of quality service to members and provides accuracy in transactions. Performs a variety of teller and member-service related functions in conformance with established policies and procedures. Handles cash...
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Part-Time Member Service Representative II
3 weeks ago
Boston, United States Mass Bay Credit Union Full timeJob DescriptionJob DescriptionPrimary Function:Under the supervision of the Supervisor and the Department Manager, provides a consistently high level of quality service to members and provides accuracy in transactions. Performs a variety of teller and member-service related functions in conformance with established policies and procedures. Handles cash...
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Customer Service Representative I
5 days ago
Boston, Massachusetts, United States Dedham Savings Full timeJob OverviewAt Dedham Savings, we prioritize the journey of our clients by providing exceptional support every day in a welcoming and professional manner. Our commitment to our employees is equally strong, as we recognize that our success over the years is a direct result of their dedication. We offer a comprehensive benefits package that includes Medical,...
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Customer Service Representative
2 months ago
Boston, United States Metrobank Full time**Customer Service Representative - Newbury** * **Team:** Retail & Business Banking * **Location:** Newbury * **County:** Berkshire * **Starting salary (depending on your level of experience) from circa:** 20,300 * **Ref:** 13752 * **Closing Date:** 22-Jul-2021 + Greeting and welcoming customers + Finding solutions for customers and advising them on our...
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Consumer Loan Processor
5 days ago
Boston, MA, United States Mass Bay Credit Union Full time*This is not a remote position *Primary Function:Under the supervision of the Department Manager, processes consumer loans on a timely and accurate basis and provides a consistently high level of quality service to members and potential members in the lending process. Prepares, analyzes, processes, and documents all required forms and documentation for...
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Loan Review Manager
3 days ago
Boston, United States Crowe Full timeJob Description:Loan Review ManagerThe Loan Review Manager role provides leadership to our people and clients to deliver Crowe's loan review and credit consulting services, including outsourced and co-sourced loan review, staff augmentation, credit consulting, and credit remediation. Individuals in this role have deep specialization in the loan review and...
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Customer Service Representative
2 months ago
Boston, United States Usadscenter Full time**Customer Service Representative** Boston 2015-08-20 Ad ID: 137928 Job Offer: Customer Service Jobs Region: Massachusetts City: Boston Local area: Norwood, MA Job name: Customer Service Representative Job location: Norwood, MA Job type: Temporary/Contract Job category: Call Center & Customer Service Salary: $14 - $16 Hourly We are seeking individuals...