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ServiceNow Project Manager
3 weeks ago
Job Description
Job description
Role : ServiceNow Project Manager
Location : USA/Remote
6+ months contract
Looking for a Sr. PM that has specific ServiceNow Implementation experience to work in conjunction with ServiceNow Professional Services Team. This PM needs to understand the "lingo", push the project along from a delivery standpoint. Specific modules for now are:
- ITSM
- ITOM (IT OpsManagement)
- TSOM (TelcomServiceOpsManagement)
- APM (AppPortfolioMngt)
•ServiceNow Project Manager will manage multiple projects with internal and external dependencies, complex scopes, and a higher level of risk requiring mitigation plans
•Guide project teams which are composed of in-house employees, on-site contractors, and offshore contributors, making sure that their collective efforts are aligned with the department's goals and objectives
•Ensure effective delivery by managing project meetings, estimation, requirements, scheduling/planning efforts, risks, and project finances within the Lean framework; Review and clarify project requirements, provide estimates, and task breakdowns, and participate in the creation and delivery of accurate and achievable project plans and budgets
•Partner with other teams within IT and the business to develop and maintain relationships by engaging stakeholders to establish credibility, solve problems, build consensus, and achieve objectives
•As a ServiceNow Project Manager, you will manage vendor relationships to ensure adherence to approved SOWs
•Provide well-crafted stakeholder and governance communications on time with accuracy and completeness
Requirements
•BA or BS or equivalent
•3+ years progressive & extensive project management work; Experience in IT Asset Management preferred
•Solid and demonstrated understanding of a framework within the Lean methodology
•Proven experience in leading and managing multiple projects with multiple internal and external dependencies, complex or multiple scopes, a higher level of risk requiring mitigation plans
•Ability to present project status to various levels of personnel
•Ability to develop project plans and ensure adherence
•Ability to lead project meetings and provide accurate meeting minutes, issues, risks, and action items. Organization is necessary
•Decision making authority
•Keeps management well informed of activities and raises concerns as appropriate
•Uses judgment to assess when to bring issues and suggestions for improvement to management's attention
•Relies on management for key decision making
Solid understanding of and demonstrated experience in using appropriate tools:
•Agile Project Management tools such as Jira/Greenhopper, Rally, VersionOne or equivalent
•Understanding of ServiceNow
•SharePoint administration
•Microsoft Office Tool; Power BI would be a plus
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