Server Support Representative

2 days ago

Philadelphia, United States IONOS EN Full time

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

Job Purpose

Primarily support IONOS customers with dedicated, root, and VPS server products via phone, email and chat. Additional responsibilities of the position include assisting customers with their domains, email, billing, and account management. Server Support Representatives also sell related products and services based on customer need.

Responsibilities:

  • Resolving technical customer issues via phone, email and chat while demonstrating both technical proficiency and effective soft skills.
  • Assist customers with setting up and maintaining virtual servers
  • Troubleshooting a wide range of technical and billing concerns and educating customers about our products and processes
  • Recommending and selling the right products and services based on customer's business and personal needs
  • Effectively managing self to meet departmental goals (including efficiency, productivity, customer satisfaction and sales/revenue) and resolve incoming workload efficiently
Required Qualifications:
  • 1-2 years of customer service experience with an emphasis on technical support
  • Strong spoken and written communication skills
  • Basic understanding of TCP/IP protocols - HTTP, DNS, FTP, SSH, RDP
  • Basic understanding of web hosting software such as IIS and Apache
  • Willing to learn and adapt to new technologies in a changing environment
  • High School Diploma or equivalent
Preferred Qualifications:
  • Skills in the web hosting environment
  • Technical education in networking and IT infrastructure
Physical Requirements and Working Conditions:
  • The ability to perform the essential responsibilities of this job in our Philadelphia office on a hybrid basis.
  • The ability to use a computer and telephone for extended periods of time to communicate, create, and access information.
  • The ability to regularly sit or stand for extended periods of time

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This job description is subject to change, but remains in effect until superseded in writing by the Company.

Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.

  • Server Support Professional

    17 hours ago

    Philadelphia, Pennsylvania, United States IONOS EN Full time

    Company Overview: IONOS, a leading European digitalization partner for small and medium-sized businesses, serves around six million customers across 18 markets in Europe and North America. Our services are accessible worldwide, making us the perfect choice for your digital needs.Job Description: As a Server Support Representative at IONOS, you will work with...

  • Technical Support Representative

    7 days ago

    Philadelphia, United States AssetWorks Full time

    Job Summary:We are seeking a knowledgeable and proactive Technical Support Representative to join our team. In this role, you will be responsible for administering, maintaining, and troubleshooting our hosted Windows Server environment, ensuring it remains up-to-date and fully functional. Key duties include applying the latest software versions, monitoring...

  • Technical Support Representative

    2 days ago

    Philadelphia, United States AssetWorks Inc Full time

    Job Summary:We are seeking a knowledgeable and proactive Technical Support Representative to join our team. In this role, you will be responsible for administering, maintaining, and troubleshooting our hosted Windows Server environment, ensuring it remains up-to-date and fully functional. Key duties include applying the latest software versions, monitoring...

  • Technical Support Representative

    2 days ago

    Philadelphia, United States AssetWorks Inc Full time

    Job Summary:We are seeking a knowledgeable and proactive Technical Support Representative to join our team. In this role, you will be responsible for administering, maintaining, and troubleshooting our hosted Windows Server environment, ensuring it remains up-to-date and fully functional. Key duties include applying the latest software versions, monitoring...

  • Technical Support Representative

    6 days ago

    Philadelphia, United States AssetWorks Inc Full time

    Job Summary:We are seeking a knowledgeable and proactive Technical Support Representative to join our team. In this role, you will be responsible for administering, maintaining, and troubleshooting our hosted Windows Server environment, ensuring it remains up-to-date and fully functional. Key duties include applying the latest software versions, monitoring...

  • Software Engineer

    2 days ago

    Philadelphia, United States ZipRecruiter Full time

    Job DescriptionJob Description Canonical is hiring a software engineer to join the Server Certification team. The Server Certification team develops Python based testing tools used to test Ubuntu Server on the latest enterprise hardware ensuring Ubuntu users have the best experience with their hardware. Members of the Server Certification team represent...

  • Virtual Server Technical Advisor

    7 days ago

    Philadelphia, Pennsylvania, United States IONOS EN Full time

    Company OverviewIonos is the leading European digitalization partner for small and medium-sized businesses (SMB). Our company serves around six million customers and operates across 18 markets in Europe and North America, with our services being accessible worldwide. With our Web Presence & Productivity portfolio, Ionos acts as a 'one-stop shop' for all...

  • Python Software Engineer

    2 days ago

    Philadelphia, United States Canonical - Jobs Full time

    Job DescriptionJob DescriptionCanonical is hiring a software engineer to join the Server Certification team. The Certification team develops Python based testing tools used to test Ubuntu Server on the latest enterprise hardware ensuring Ubuntu users have the best experience with their hardware. We work at the interface of hardware and software, so the ideal...

  • Server

    2 days ago

    Philadelphia, United States Fabrika Part time

    Job DescriptionJob DescriptionJob SummaryFollow all of our house rules in order to provide friendly, responsive, and professional service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to show our guests such a marvelous time, they will want to return. Activities & ResponsibilitiesPrimaryPromote, work,...

  • Windows Server Administrator

    2 days ago

    Philadelphia, United States EHS TECHNOLOGIES CORPORATION Full time

    Job DescriptionJob DescriptionDescription:POSITION: Windows Server Administrator - Full Time PositionLOCATION: Work is located at Navy Business Park Philadelphia – max telework authorized during current Covid 19 safety protocol operations.DESCRIPTION Windows Server Administrator:Windows Server Administrator- Support Naval Surface Warfare Center...

  • Data Center Customer Care Representative

    7 days ago

    Philadelphia, Pennsylvania, United States IONOS EN Full time

    Job DescriptionWe are seeking a skilled Server Support Representative to join our team at Ionos. As a Server Support Representative, you will support IONOS customers with dedicated, root, and VPS server products via phone, email, and chat. You will also assist customers with their domains, email, billing, and account management. Additionally, you will sell...

  • Line Server

    1 day ago

    Philadelphia, United States Grant Ave Halal Guys Full time

    Job DescriptionJob DescriptionJob Title: Line ServerLocation: Halal Guys – Grant Ave Reports to: Shift Leader or General ManagerPay: $12.00/hour (or adjust if applicable)Job SummaryWe are looking for enthusiastic and reliable Line Servers to join our team at Halal Guys. As a Line Server, you will be responsible for preparing and serving meals to customers...

  • Windows Server Network Engineer

    2 days ago

    Philadelphia, United States Harbor Consulting & Management, Inc Remote Work Freelance Full time

    Local MSP is staffing for the upcoming 2020 client projects. Multiple opportunities exist for qualified network support professionals for 6 – 12-month engagements.You will work with a team of experienced IT professionals to manage and support network hardware and peripherals on a Windows Server platform.  Primary duties will involve design, configuration,...

  • Restaurant Server

    3 days ago

    Philadelphia, United States Dave & Buster's Full time

    Dave & Buster's - Franklin is looking for hardworking and passionate individuals to join our restaurant as a full time or part time server. As a restaurant server, providing the customer with a memorable experience is key, and your role will be integral in making that happen. You'll be expected to answer menu questions, manage multiple tables, and support...

  • Restaurant Server

    3 days ago

    Philadelphia, United States The Bellevue Hotel Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Network Support Specialist

    19 hours ago

    Philadelphia, Pennsylvania, United States Orbis Corporation Full time

    Join Orbis Corporation's team as a System Maintenance Engineer and play a crucial role in supporting the company's NSWC Philadelphia and Surface Ship modernization programs. As a highly skilled Systems Administrator, you will be responsible for maintaining and troubleshooting computer network systems, ensuring seamless operations and efficient data...

  • Server Representative

    4 days ago

    Philadelphia, Pennsylvania, United States Kura Sushi Philadelphia Full time

    Company OverviewKura Sushi USA is an innovative and tech-interactive Japanese restaurant established as a subsidiary of Kura Sushi, Inc.With over 540 locations across Japan, Taiwan, and the United States, Kura Sushi combines advanced technology, premium ingredients, and affordable prices to enhance the unique revolving sushi dining experience.

  • Technical Support Specialist

    7 days ago

    Philadelphia, Pennsylvania, United States AssetWorks Inc Full time

    About the Role:We are seeking a seasoned IT professional to assume responsibility for administering, maintaining, and troubleshooting our hosted Windows Server environment. As a key member of our team, you will be responsible for ensuring that our infrastructure remains up-to-date and fully functional.The ideal candidate will possess a strong foundation in...

  • Network Support Engineer

    1 week ago

    Philadelphia, United States Core BTS Full time

    Title: Network Support Engineer – (Subcontract at a Core BTS Client)Through Core BTS Resource Management Services (RMS), we offer custom talent solutions to help our clients meet their evolving technology and business needs. We help effectively match the right technology professional to their organization, recruiting for contract, contract-to-hire, and...

  • Network Support Engineer

    1 week ago

    Philadelphia, United States Core BTS Full time

    Title: Network Support Engineer – (Subcontract at a Core BTS Client)Through Core BTS Resource Management Services (RMS), we offer custom talent solutions to help our clients meet their evolving technology and business needs. We help effectively match the right technology professional to their organization, recruiting for contract, contract-to-hire, and...