Shift Manager
2 weeks ago
At The Melt, we do things differently. We believe in challenging the stereotypes and roadblocks associated with some QSR, Fast Casual, and Food Service careers. We believe that a career in the Food Service industry is a fast-paced and exhilarating experience that not everyone is cut out for.
At The Melt, our number one priority is simple; deliver experiences so great our guests and crew members say "I Love It Here". We provide the opportunity to pursue your success by offering comprehensive training that teaches you how to deliver "I Love It Here" experiences to our guests and crew members.
Who are we?
We are an emerging and growing brand, and we are passionate about "PROMOTION FROM WITHIN"...we believe the key to our success today and tomorrow will come from building future leaders from within.
We are a fast casual eatery that combines chef-inspired, 100 percent all-natural, wholesome foods (Burger Melts, Chicken Melts, Cheese Melts, French Fries and More) with innovative online ordering technology in an eco-friendly environment.
We are based in San Francisco and are currently operating locations throughout California and looking to continue growing within California and beyond.
Therefore, we are seeking (Experienced ONLY) food service professionals to support our current and future growth needs.
At The Melt, we help (Experienced ONLY) high-performing Assistant Managers/General Managers/Shift Supervisors change the trajectory of the current and past experiences by offering them the opportunity to escape dead-end situations and pursue professional growth with a growing company.
Our Values are the backbone of decision making at The Melt. These values are:
"The BIG 3"
•Be The Best: We're committed to being the best in everything we do.
•Inclusive: Everybody feels welcome. We embrace diversity at every level and stand against intolerance.
•Good For All: We balance the needs of the guest, the team, and the company.
If you exemplify our values in your everyday actions and you are an experienced Assistant Manager/General Manager/Shift Supervisor within the industry and are looking for an exciting opportunity to deliver "I Love It Here" experiences to your Guests and Crew Members, then The Melt is for you.
Title: Shift Manager
Reports to: General Manager
Position Summary: The Shift Manager is an entry level leadership position for those seeking to grow into a management role. Assists the Management Team in executing the "I Love It Here" guest experience.
Your responsibilities include, but are not limited to, the following:
Lead Crew Team
a) Responsible for leading opening and closing shifts
b) Leads crew in the overall daily functions of the restaurant, including friendly and efficient guest service, product quality, and cleanliness.
c) Delegates tasks to Crew Members and ensures execution to meet operation and service goals.
d) Effectively communicates before, during and after the shift to Crew Members and management team.
e) Conducts crew training using appropriate company resources.
f) Develops positive relationships with Crew Members by understanding individual motivation, needs, and concerns.
g) Directs crew in proper procedures of cash handling and opening/closing the restaurant.
h) Has full knowledge of restaurant policies regarding crew and administers prompt, fair and consistent corrective action for all violations of company policies, rules and procedures.
Guest and Product Excellence
a) Orchestrates the "I Love It Here" experience for all guests
b) Commits to ensure standards are consistently being met for speed of service, order accuracy, product quality and store cleanliness.
c) Resolves guest issues positively and promptly while upholding The Melt's values.
Restaurant Cleanliness and Food Safety
a) Ensures crew adheres to Melt policies related to Uniform, Grooming and Personal Hygiene
b) Oversees all food safety and sanitation requirements and practices
Personal Conduct and Safety
a) Holds shift crew accountable to all Melt employment standards, guidelines and policies
b) Ensures safety and security for all Crew and Guests.
Requirements/Qualifications
a) MUST BE HAPPY
b) Must have 6-12 months' experience supervisory/management experience within The Fast Casual, QSR or Mid-Scale Casual Dining segment
c) Must have strong interpersonal skills, a positive attitude and the ability to learn quickly
d) Must be available to work flexible hours including peak sales times, opening shifts, closing shifts, and weekends
e) Must be able to work under pressure and multi-task in a fast-paced environment
f) Must have Safe Food handling certification card (such as ServSafe®) prior to start in California
g) Must be able to read and communicate in English
h) Must be able to lift between 25-30 lbs.
Requirements:
a) MUST BE HAPPY & Must be 18 to apply
b) Must have 6 months of guest service crew experience with THE MELT, or 6-12 months experience as a shift leader within The Fast Casual, QSR or Mid-scale Casual Dining segment
c) Must have strong interpersonal skills, a positive attitude and the ability to learn quickly
d) Must be available to work flexible hours including peak sales times, opening shifts, closing shifts, and weekends
e) Prior experience not required but helps if you've worked in a restaurant, deli, caf, fast food, coffee, retail or customer service
f) Must be able to work under pressure and multi-task in a fast-paced environment
g) Must have Safe Food handling certification card (such as ServSafe®) required prior to start in California
h) Must be able to read and communicate in English
i) Must be able to lift between 25-30 lbs.
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