Specialist, Customer Supply Chain

4 weeks ago

Danbury, Connecticut, United States Energizer Holdings Full time

What you'll love about this job

Remote Opportunity / Working with Collaborative team / Bonus Pay Outs

This is Energizer Holdings, Inc.

Energizer Holdings responsibly creates products to make lives easier and more enjoyable. To do this, we lean into our culture as an organization - we win together, while serving each other, with a willingness to act boldly, all while doing right. Our colleagues hail from all backgrounds, nationalities and walks of life, but our shared mission and purpose make us one team. Because we're a global organization, you will always have opportunities to learn, grow and develop in your career. We support flexible working arrangements wherever possible.

Position Summary

The Customer Supply Chain Specialist is responsible for customer responses and order fulfillment in the centralized setup to serve International Distributor Markets. They should be capable of working independently and have a strong sense of self-motivation and discipline. They should also be willing to lend support and companionship to their colleagues and be prepared to support training for future team members as the team grows.

The Customer Supply Chain Analyst must be a fast-paced and meticulous professional who can manage International Distributor Markets' orders. This role will ensure all orders are processed within 48 hours as well as check and clear all order exceptions and work with key stake holders to resolve any issues arising related to order fulfillment.

This is a hands-on role and will require a person who is meticulous and independent.

Responsibilities

  • To ensure timely communication with customers about order status.
  • Manage and process all order exceptions & deductions working with various parties like Finance and Controllership, Commercial, Distribution Center (eg. Credit block, Product withdrawal/returns, Distribution shortage/damaged). Generate/Issue Credit/Debit Note if necessary.
  • Work closely with respective sourcing locations' Supply Planner to ensure on time product availability.
  • Manage product phase in/phase out.
  • Work closely with Distribution Center on orders being released for timely picking & delivery and or product returns.
  • Work closely with freight forwarder/3PL on on-time shipping document availability. And ensure on time dispatch of shipping document to Customers to avoid penalty and demurrage claim (for export shipments).
  • Ensure that customer order forms are updated and reflect correct product details and pricing. (Excel Order Forms)
  • Meet agreed Service Level Fulfillment metric and take the necessary escalation protocol should there are major supply issues (delay, disputes etc).
  • Only if applicable, generate proforma invoice and ensure advance payment received or LC are prepared & negotiated cleanly to avoid any Receivable issues.
  • Work closely with Master Data for on time customer master or product master setup
  • Preferably: Super User of SAP OTC Module.
  • Provide superior customer service to the customers by following up on enquiries and requests for information in a timely and professional manner.
  • Compile and collate data for reporting purposes.
  • Proactively develop relationships with other internal stakeholders.
  • Work closely with Manager on ad hoc issue that arises.
  • Ability to resolve supply and/or OTC problems quickly and with minimal disruption; and escalate abnormalities if any.
  • Lead and coordinate the complaint process for order-related complaints in a timely and professional manner.
  • Contributes to a smooth and efficiently run of office by completing all daily activities within the required deadlines.
  • Continuously seek ways and means to enhance/improve ways of working.
What we are looking for
  • Bachelor's degree or equivalent education.
  • Ideally 5+ years relevant work experience in order management and customer service.
  • Working knowledge of Order to Cash system
  • Preferably strong user in SAP, iScala, or large-scale ERP environment
  • Experience working in a matrix environment in a global multinational company would be advantageous.
  • Any industry experience is acceptable
  • Independent and meticulous, results-oriented, detailed, and accurate personality
  • Good communication and interpersonal skills, clear written English language skills
  • Ability to support working on public holidays and give replacement in lieu
  • Customer Focused in terms of putting full dedication in meeting the needs of internal and external customer
  • Problem-solving in terms of being able to approach problems from different perspectives & persevering to find a solution
  • Priority Setting in terms of being able to prioritize activities based on downstream impact & adds value to the wider business
  • Negotiating in terms of being able to balance discussion & reach mutual conclusions
  • Able to collaborate with colleagues on operational issues and escalate to Supervisor/Manager if necessary.
  • Create positive working relationships with external and internal parties.
  • Able to communicate and bridge through Commercial on specific ad hoc requirements/complaints
  • Support International Distributor Market business
Come join us

Energizer is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, veteran status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.

Total Rewards Package

The salary range for this position is USD $77,000.00/Yr. - USD $88,000.00/Yr.

Actual base salary offered to a candidate may vary based upon factors including, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

Bonus: This position is bonus eligible.

Energizer strives to create a supportive work environment centered around colleagues' professional and personal well-being. Our total rewards package provides comprehensive benefits to attract, retain, and protect our colleagues - including health and welfare insurance, parental leave, paid time off, and retirement savings plans.

  • Specialist, Customer Supply Chain

    2 weeks ago

    Danbury, Connecticut, United States Energizer Holdings Full time

    Energizer Holdings, Inc. Specialist, Customer Supply Chain Location: Danbury, ConnecticutRemote Opportunity / Working with Collaborative team / Bonus Pay OutsThis is Energizer Holdings, Inc. Energizer Holdings responsibly creates products to make lives easier and more enjoyable. To do this, we lean into our culture as an organization – we win together,...

  • Supply Chain Specialist

    4 days ago

    Danbury, Connecticut, United States Nuvance Health Full time

    **Job Description:**The Supply Chain Specialist will play a critical role in supporting the Materials Distribution area, Equipment Distribution, and Mailroom at Danbury Hospital. The ideal candidate will possess excellent communication and organizational skills, with the ability to work independently and manage multiple...

  • Specialist, Customer Supply Chain

    2 weeks ago

    Danbury, Connecticut, United States Energizer Holdings Full time

    What you'll love about this jobRemote Opportunity / Working with Collaborative team / Bonus Pay OutsThis is Energizer Holdings, Inc.Energizer Holdings responsibly creates products to make lives easier and more enjoyable. To do this, we lean into our culture as an organization – we win together, while serving each other, with a willingness to act boldly,...

  • Senior Director Supply Chain

    19 hours ago

    Danbury, Connecticut, United States Leonardo DRS Full time

    Summary Join our Danbury, CT team as a Senior Director Supply Chain . We are looking for someone to provide overall direction for Supply Chain including strategic supply management and procurement (and will also include functions such as planning, warehousing, and logistics) while creating and implementing a vision for continual improvement of our...

  • Supply Chain Technician

    7 days ago

    Danbury, Connecticut, United States Hire Talent Full time

    Job DescriptionThe Supply Chain Technician at Hire Talent is responsible for facilitating the movement of goods through our supply chain. This role requires attention to detail, effective communication, and the ability to adapt to changing circumstances. The successful candidate will have a strong understanding of logistics principles and be able to apply...

  • Supply Chain Assistant

    3 days ago

    Danbury, Connecticut, United States Hire Talent Full time

    **Job Role:**Hire Talent seeks a motivated Package Handler to join our logistics team. This role involves processing and packaging products, maintaining inventory levels, and supporting the overall supply chain operation.**Key Responsibilities:**Process and package products according to prescribed methods, verifying content against shipping and packaging...

  • Supply Chain Strategist

    1 day ago

    Danbury, Connecticut, United States Copious Staffing Solution Full time

    About the JobWe are seeking a highly skilled Procurement Manager to join our team at Copious Staffing Solution. As a key member of our procurement department, you will play a vital role in shaping our company's supply chain strategy.Key Responsibilities:Develop and implement strategic sourcing initiatives to optimize costs and improve supplier...

  • Supply Chain Administrator

    3 weeks ago

    Danbury, Connecticut, United States Actalent Full time

    Hiring a Supply Chain Administrator in Danbury, CTJob DescriptionWe are looking for an Industrial Professional Order Entry to join our team. Ideal candidates are self-motivated, detail-oriented, and willing to work as a team with the goal of providing the best experience possible to our B2B customers. As an Order Entry representative, you will interface with...

  • Supply Chain Administrator

    3 weeks ago

    Danbury, Connecticut, United States Actalent Full time

    Job Title: Supply Chain AdministratorJob DescriptionWe are looking for an Industrial Professional Order Entry to join our team. Ideal candidates are self-motivated, detail-oriented, and willing to work as a team with the goal of providing the best experience possible to our B2B customers. As an Order Entry representative, you will interface with B2B...

  • Supply Chain Coordinator

    3 days ago

    Danbury, Connecticut, United States Danbury Hospital Full time

    About the RoleThe Materials Distribution Clerk 2 is responsible for supporting the day-to-day operations of the Linen area, Materials Distribution area, Equipment Distribution, and Mailroom at Danbury Hospital.Key ResponsibilitiesParticipates as a key support member in the Materials Distribution area, insuring that linen, equipment, supplies, and mail are...

  • Customer Supply Chain Expert

    24 hours ago

    Danbury, Connecticut, United States Energizer Holdings Full time

    Company OverviewEnergizer Holdings is a leading manufacturer of batteries and portable power solutions. Our mission is to make lives easier and more enjoyable by providing innovative products and services that meet the evolving needs of our customers.

  • Inventory Specialist

    3 days ago

    Danbury, Connecticut, United States Hire Talent Full time

    **Job Overview:**Hire Talent is a dynamic company seeking a Supply Chain Assistant to join our operations team. In this role, you will support the logistics function by processing orders, managing inventory, and ensuring the efficient flow of products.**Key Responsibilities:**Process customer orders using carrier supplied systems and in-house systems.Manage...

  • Sales Specialist

    3 weeks ago

    Danbury, Connecticut, United States RICHARDS BUILDING SUPPLY Full time

    As a member of our inside sales team, you will be promoting and generating sales of building material supplies (roofing, siding, windows, etc) from our distribution center Danbury, CT while providing superior customer service. Exterior Building Materials Knowledge Strongly Preferred. Inside sales experience and the ability to multi-task are desired. This...

  • SAP EWM Specialist

    3 weeks ago

    Danbury, Connecticut, United States BELIMO Holding AG Full time

    Belimo is the global market leader in the development, production, and marketing of field devices for the energy-efficient control of heating, ventilation and air conditioning systems. Damper actuators, control valves, sensors, meters, and gas monitors make up the company's core business. Founded in 1975, Belimo employs approximately 2,000 people in over 80...

  • SAP EWM Specialist

    4 days ago

    Danbury, Connecticut, United States Belimo Full time

    Belimo is the global market leader in the development, production, and marketing of field devices for the energy-efficient control of heating, ventilation and air conditioning systems. Damper actuators, control valves, sensors, meters, and gas monitors make up the company's core business. Founded in 1975, Belimo employs approximately 2,000 people in over 80...

  • Customer Service Specialist

    3 days ago

    Danbury, Connecticut, United States Whole Foods Market Full time

    **Customer Service Specialist Job Summary:**We are seeking a Customer Service Specialist to join our team at Whole Foods Market.In this role, you will be responsible for delivering exceptional customer service, supporting sales efforts, and maintaining a clean and organized store environment.Main Responsibilities:Provide outstanding customer service and...

  • SAP Supply Chain Specialist

    4 days ago

    Danbury, Connecticut, United States Belimo Full time

    Company OverviewBelimo is the global leader in developing, producing, and marketing field devices for energy-efficient control of heating, ventilation, and air conditioning systems.The company was founded in 1975 and employs approximately 2,000 people in over 80 countries. Belimo is listed on the Swiss Exchange (SIX) since 1995.

  • Supply Chain Operations Assistant

    7 days ago

    Danbury, Connecticut, United States Beacon Full time

    We are currently seeking a motivated and experienced candidate to fill the role of Warehouse Associate at Beacon. As a key member of our logistics team, you'll play a vital role in ensuring that goods are delivered on time and in perfect condition.Main AccountabilitiesTo receive and process shipments, verifying their accuracy and completenessTo load and...

  • Class B CDL Delivery Truck Driver

    3 weeks ago

    Danbury, Connecticut, United States ABC Supply Full time

    If you're a licensed CDL Driver looking to advance your career with a nationally established company, look no further. ABC Supply, America's largest wholesale distributor of exterior and interior building products, offers professional driving opportunities that allow you to do what you love every day and still be home every night. In this role, you will...

  • CDL Delivery Truck Driver

    2 days ago

    Danbury, Connecticut, United States ABC Supply Full time

    Job Description:If you're a licensed CDL Driver looking to advance your career with a nationally established company, look no further. ABC Supply, America's largest wholesale distributor of exterior and interior building products, offers professional driving opportunities that allow you to do what you love every day and still be home every night. In this...