Customer Service Mgmt

3 weeks ago


El Paso, United States Sanmina Full time

**Job Details**

**Customer Service Mgmt - (63483)**

This details all the information about the job posting. Share this job as a link in your status update to LinkedIn. ****

Category (For Job Seekers) Professionals Location 13821 - ESGS 1382 El Paso TX USA - El Paso, TX 79936 US (Primary)

Job Description Customer Service Mgmt 1

Customer Service Mgmt : Provides strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers. Manages the activities of the team and is responsible for staffing decisions, training and development, and performance management of the staff. Manages all facets of customer retention including participating in the resolution of customer concerns and defining and developing a customer contact strategy. Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients. Develops customer service department procedures. Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries. Reviews warranty claims. Develops and manages return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved. Manages market research to determine special pricing for non standard items in the interests of ensuring appropriate profit margins are reached and maintained. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

* Meet established same-day on-time delivery goals.

* Responsible for customer satisfaction by maintain daily/weekly meeting with customers.

* Maintain accuracy of customers inventory.

* Responsible for the direction of a team of 3+ employees, including training, managing employees and providing feedback and positive reinforcement.

* Monitor operations for compliance and solving day-to-day operational problems.

* Provide service information and adequate solutions to customers.

* Responsible for customer reporting, as well as thorough knowledge of customers products



  • El Paso, United States Million Air Full time

    Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, vision, and paid time off, along with competitive pay? Then you will love being a valued part of our award-winning...


  • El Paso, United States Trans Perfect Translations Full time

    Each of our 100 offices has its own individual identity, and each also has its own unique rewards. Customer Service Representatives are responsible for processing in-bound calls with third party client displaying great customer service skills to ensu Customer Service, Customer Service Representative, Representative, Skills, Retail, Business Services


  • El Paso, United States DH Pace Full time

    DH Pace Company, Inc., aspires to hire a Customer Service Representative to join our growing team! We are seeking customer-focused candidates who have excellent communication and technical skills. Responsibilities: Triage incoming calls from customer Customer Service Representative, Customer Service, Representative, Retail


  • El Paso, United States Million Air Full time

    Job DescriptionJob DescriptionOur motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire...


  • El Paso, United States Home Insurance Agency Full time

    Description We highly encourage you to apply, especially if you have insurance industry experience, which is preferable. Do you bring "sunshine" to a room when interacting with others? Then you're an excellent fit for the customer service representative position at our insurance company! Do you have quality skills in typing, Microsoft Word, and Excel along...


  • El Paso, United States Burlington Stores Full time

    New Store Opening in El Paso, TX in Spring 2024!If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!Overview:As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service...


  • El Paso, United States Domino's Franchise Full time

    Job DescriptionJob DescriptionCompany DescriptionEl Paso owned and opJob DescriptionCustomer Service RepresentativeDuties & Responsibilities:We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer...


  • El Paso, United States Home Insurance Agency Full time

    We highly encourage you to apply, especially if you have insurance industry experience, which is preferable. Do you bring "sunshine" to a room when interacting with others? Then you’re an excellent fit for the customer service representative position at our insurance company! Do you have quality skills in typing, Microsoft Word, and Excel along with proper...


  • El Paso, United States T&T Staff Management, Inc. Full time

    Job DescriptionJob DescriptionSUMMARY: We are seeking a friendly and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service, assisting customers with their laundry and dry-cleaning needs, and ensuring a positive experience for...


  • El Paso, United States Sumitomo Electric Industries Full time

    Basic Duties: - Create spreadsheets to track important customer information and orders. - Transfer data from customers' websites, spreadsheets, etc. to the system. - Organize existing data in a spreadsheet. - Verify outdated data and make any necessa Customer Service Representative, Customer Service, Business Operations, Representative, Data Entry,...


  • El Paso, United States Home Insurance Agency Full time

    Job DescriptionJob DescriptionWe highly encourage you to apply, especially if you have insurance industry experience, which is preferable. Do you bring "sunshine" to a room when interacting with others? Then you’re an excellent fit for the customer service representative position at our insurance company! Do you have quality skills in typing, Microsoft...


  • El Paso, United States Jerry Full time

    **Customer Service Agent** El Paso, Texas / Sales and Service Service / Full-Time + Respond to our customers insurance questions on behalf of our carriers via phone, text, email, or through the app + Help our existing customers with their current policies + Identify ways to continue improving our customer service process + We provide full training,...


  • El Paso, United States Sanmina-SCI Full time

    Sanmina Corporation (Nasdaq: SANM) is a leading integrated manufacturing solutions provider serving the fastest-growing segments of the global Electronics Manufacturing Services (EMS) market. Recognized as a technology leader, Sanmina Corporation provides end-to-end manufacturing solutions, delivering superior quality and support to Original Equipment...


  • El Paso, United States MAPCO Express Full time

    The MAPCO team of more than 3,200 dedicated employees with a strong commitment in customer service delivers Convenience You Can TRUST® in 345 company-owned convenience and fuel retailing units. Operating in Tennessee, Alabama, Georgia, Arkansas, Virginia, Kentucky and Mississippi, MAPCO stores offer a wide array of high quality products and services....


  • El Paso, United States C.S. Consulting Full time

    Customer Service Representative Entry Level Remote Position Position Overview: As a Customer Services Representative, your primary responsibility is to assist clients with their travel needs, offering personalized service and expertise to ensure a seamless and enjoyable travel experience. You will be responsible for handling inquiries, making travel...


  • El Paso, United States Apex Systems Full time

    Apex Systems is looking for Chat Support Specialists LOCAL to El Paso, TX. If you are interested and meet the below qualifications, please apply here!Position: Chat Customer Service RepresentativeRate: $15-$17/hr.Hours: Shifts can vary from 6:30AM- 6PM MSTDuration:4-month w/potential for conversion!Job Description:In this position, you'll join a team of rock...


  • El Paso, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in El Paso, TX, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our...


  • El Paso, United States First Insurance Group Full time

    ** Customer Service Representative** **Job Category****:** First Insurance Group **Requisition Number****:** CUSTO002939 Showing 1 location **Job Details** **Description** ****Position Title:** Customer Service Representative** ****Department:** First Insurance Group Employee Benefits** ****Position Reports to:** Vice President, Employee Benefits**...


  • El Paso, United States General Fasteners Company Full time

    Job DescriptionJob DescriptionPosition Responsibilities:Support Customer, Customer Service and Account Managers as assigned by providing exceptional support and developing strong relationships with customers and team members at plant and/or corporate locationsLoad and/or unload material upon delivery to customer siteDistribute materials within customer...


  • El Paso, United States Spectrum Full time

    **Our Commitment During COVID-19** Your health and safety is important to us, as such were using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines. **Get to Know Us** Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum...