Front Desk Agent

2 weeks ago


Kennesaw, United States Remington Full time
Job Description

What you will be doing

  • Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
  • Promptly, accurately and efficiently know how and where to post all charges.
  • Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
  • Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
  • Review any reservations with special requests and work to block rooms accordingly.
  • Have knowledge of hotel rates, discounts and how to handle each.
  • Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
Location Description

3399 Town Point Drive, Kennesaw, Georgia 30144

Southern hospitality is alive and well at the SpringHill Suites Atlanta Kennesaw. Experience the best in service, comfort and amenities with our friendly staff, spacious suites and free high-speed Internet access perfect for business and leisure travelers.Our optimal location between Interstates 75 and 575 gives guests easy access to Marietta and downtown Atlanta, with Barrett Park, Chastain Meadows, West Oaks, the Town Park office communities and growing business destination of northwest Atlanta all nearby.

Requirements

What we are looking for
  • High work ethic and self-initiative
  • May be required to work varying schedules to include nights, weekends, and holidays
  • Someone who enjoys working as and being part of a team that provides great experiences for our Guests


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