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Major Litigation Unit Claims Consultant
3 months ago
You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
Individual contributor responsible for the direct handling and management of complex and high exposure claims in our Major Litigation Unit. This position requires technical expertise in assessing risk and exposure to CNA insureds and the ability to present the evaluation and resolution plan to senior management. Interprets complex or unusual policy coverages and collaborates with coverage counsel. Strategically partners with defense counsel to manage litigation for the optimal claim outcome. Has national or company-wide scope of responsibility within the commercial claims department.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
- Manages an inventory of highly complex commercial claims with large exposures that require a high degree of technical expertise and coordination, by following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, which may include pursuit of risk transfer, extensive negotiations, and management of complex litigation.
- Investigates and analyzes policy language in order to recommend and prepare coverage determinations.
- Ensures exceptional customer service by managing all aspects of the claim, interacting professionally and effectively with insureds, claimants and business partners.
- Provides timely updates and responds promptly to inquiries and requests for information.
- Sets and manages timely and adequate reserves considering coverage, liability, and damages.
- Moves claims to closure with a high degree of independence and proactive claim handling and by collaborating with internal and external business partners, as appropriate, to develop, own, and execute a claim resolution strategy.
- Keeps leadership informed of significant risks and losses by projecting exposure and completing loss summaries and similar reporting.
- Prepares and presents claim status and evaluation to leadership.
- Maintains subject matter expertise and ensures compliance with state/local regulatory requirements.
- Mentors, guides, develops, and delivers training to less experienced Claim Professionals.
Reporting Relationship
Typically AVP or above
Skills, Knowledge & Abilities
- Thorough knowledge of the commercial insurance industry, products, policy language, coverage, and claim practices.
- Strong communication and presentation skills both verbal and written, including the ability to communicate business and technical information clearly.
- Demonstrated analytical and investigative mindset with critical thinking skills and ability to make sound business decisions, and to effectively evaluate and resolve ambiguous and challenging business problems.
- Strong work ethic with demonstrated time management, organizational skills, sound judgment, and an ability to work independently.
- Ability to work in a fast-paced environment at high levels of productivity on complex matters.
- Demonstrated ability to negotiate complex settlements.
- Experience interpreting general liability insurance policies and coverage issues including disputes related to number of occurrences, trigger and allocation.
- Ability to manage multiple and shifting priorities.
- Knowledge of Microsoft Office Suite and ability to learn business-related software.
- Demonstrated ability to value diverse opinions and ideas.
- Bachelor's Degree or equivalent experience.
- Typically a minimum six years of relevant experience, preferably in claim handling
- Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire where applicable.
- Negotiation experience, including mediations.
- Product liability and/or high severity general liability claims experience strongly preferred.
#LI-MM1
#LI-hybrid
The National base pay range for the Major Litigation Unit Claims Consultant is $105,000 to $164,000. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location.
In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Maryland, New York and Washington, the national base pay range for this job level is $71,000 to $133,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visit cnabenefits.com.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.
