Client Partner

3 weeks ago

Miami, United States Slalom Full time
Who You'll Work With

At Slalom, personal connection meets global scale. Our vision is to enable a world in which everyone loves their work and life. We help organizations of all kinds redefine what's possible, give shape to the future-and get there.

What You'll Do

Slalom Florida is looking for a Client Partner (Director or Senior Director) who has experience building and managing a Travel & Hospitality book of business, is a coach and leader of people, and has expertise in the industry. This leader will drive the overall growth of the Travel & Hospitality business through a combination of business development, relationship management, industry expertise, oversight of delivery work, and consultant and overall thought leadership.

At Slalom, Client Partners are closely engaged with their clients. They understand their client's strategies and objectives, environment, and industry. Our Client Partners proactively identify opportunities to help clients meet their objectives and to address obstacles and constraints by leveraging Slalom services and offerings. They are highly aware of the delivery work in which Slalom is engaged and work with the team to drive excellent delivery, and as a leader in the market, they ensure we exemplify Slalom's core values in our delivery and interactions with clients, recruits, and the overall market.
  • Drive Results - Exhibit a relentless drive to realize goals and deliver excellent outcomes across complex engagements. Develop and execute effective sales strategies to drive business growth, expand market share, and meet or exceed revenue targets. Respond to critical escalated issues, understand priorities, and drive alignment across teams. Maintain oversight of work and deliverables to ensure client value.
  • Provide Industry Leadership and Expertise - Demonstrate a deep understanding of trends and value drivers in Travel & Hospitality, existing and emerging technology environments, and opportunities for transformation. Contribute to the Slalom brand, and knowledge capital, participate in key industry marketing efforts, and link current trends to an Florida-based market strategy. Bring other Slalom consultants along to learn about the industry and support client discussions as our local Financial Services expert.
  • Develop and Manage Financial Services Accounts - Lead development of client-centric account strategies and Go to Market plans. Understand and contribute to our Travel & Hospitality business's financial health and P&L, from a revenue and utilization goals perspective. Drive $20+ million in annual revenue at priority clients. This is in collaboration with practices, key alliances, and other Slalom markets. Manage business and market development activities to generate sales pipeline.
  • Relationship Management - Effectively connect and drive meaningful dialog with a C-level audience while engaging at all levels of an organization within Travel & Hospitality. Inspire trust and address client's priorities with speed and effectiveness. Self starter who can work effectively with a team in the areas of client relationship building and managing customer satisfaction.
What You'll Bring
  • 10+ years of Travel & Hospitality leadership experience within consulting and client management/leadership experience, ideally within a formal management/technology consulting environment
  • The ability to effectively balance business development, contracting/negotiating, solutioning, client engagement, delivery excellence enablement, operations/financial management and team/people management all in a single role
  • Creative solutions to the most complex challenges affecting Travel & Hospitality clients
  • Well developed and transferable relationships within the Florida Travel & Hospitality industry
  • Florida-based network within various Financial Services segments and clients
  • Understanding of traditional Front, Middle and Back-office processes, tech, and operations
  • Prior experience collaborating with strategic partners, with a focus on AWS, Salesforce, Google, Microsoft, Snowflake, Databricks, etc. to develop client solutions is preferred
  • Demonstrated experience delivering high-impact consulting services, previous P&L and direct revenue responsibilities, and thought leadership
  • Consistent track record of client and employee satisfaction
  • Experience rallying teams, building community, and helping grow and expand a client portfolio
  • The desire to work with a truly dynamic and exciting team, with a willingness to "roll-up your sleeves" to get things done
  • Self-directed and motivated to continuously improve processes to exceed expectations and help promote a best-in-class organization

About Us

Slalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In nine countries and 49 cities, we deeply understand our customers-and their customers-to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We're honored to be consistently recognized as a great place to work, including being one of Fortune's 100 Best Companies to Work For seven years running. Learn more at slalom.com.

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process

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