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Customer Service Specialist

3 months ago

Texarkana, United States City of Texarkana Full time

GENERAL PURPOSE Assists the Municipal Court staff in the performance of routine clerical duties.

SUPERVISION RECEIVED Works under the general supervision of the Court Administrator.

SUPERVISION EXERCISED None ESSENTIAL DUTIES AND RESPONSIBILITIES Presence in the workplace on a regular basis is required to accomplish the essential functions, and regular attendance MUST be maintained

Provides premier customer service for both internal and external customers striving to exceed customer expectations with each interaction.

Duties require a high energy level, excellent communication skills, and the ability to multitask

Answers incoming court phone calls, provides information to defendants, attorneys, various law enforcement agencies and other courts

Responsible for attending the customer service window and assisting the public by retrieving information and files, providing general information regarding the scheduling of court dates, defensive driving courses, warrants, processing extension and receiving payments

Balancing the cash drawer and money bag daily while following office cashiering procedures

Completes the daily close out process

Responsible for daily document preparation of on-line payments

Responsible for retrieving cash bond money, receipt book, and paperwork from the Central Records and Communications Department daily

Responsible for taking warrants and reporting to Central Records and Communications daily

Responsible for posting cash bonds

PERIPHERAL DUTIES Performs other duties as assigned. DESIRED MINIMUM QUALIFICATIONS Education and Experience: Graduation from high school or GED equivalent At least one (1) year of experience working in a customer service focused role

Necessary Knowledge, Skills, and Abilities: Ability to learn and retain knowledge regarding the Texas Transportation Code, Texas Penal Code, Code of Criminal Procedures, City Ordinances, court procedures and legal terminology Ability to take appropriate initiative Excellent time management skills Excellent verbal and written communication skills including active listening Excellent mathematical and critical thinking skills Excellent organizational skills and attention to detail Ability to handle large sums of money with accuracy and competence Ability to handle stressful situations Proficient with Microsoft Office Suite or related software and ability to learn new software Ability to establish and maintain effective working relationships with employees, supervisors, other departments, officials, and the public Skilled in the operation of listed tools and equipment

TOOLS AND EQUIPMENT USED Office business machines and equipment including personal computer, calculator, phone, copier, and fax machine, debit/credit card machine PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

While performing the duties of this job, the employee is frequently required to use hands to finger, handle, feel, or operate objects, tools, or controls; and reach with hands and arms.

The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.

The employee is occasionally required to lift and/or move up to 25 pounds.

The employee is occasionally required to walk, sit, talk, or hear.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment varies according to the number of people present, and work is performed indoors in an office setting.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The duties listed above are intended only as illustrations of the various types of work that may be performed.

The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. #J-18808-Ljbffr