Infrastructure Engineer

2 weeks ago

Birmingham, United States Amtex Enterprises Full time

Job Title: Infrastructure Engineer

Duration: 8+ months – Contract to Hire

Rate: On Vendor W2

Position Logistics: Hybrid 2-3 days in office

• Phoenix AZ- Primary

• Pittsburgh PA or Birmingham AL- Secondary

Mandatory Skills in Beeline: 3-6 years

• IPC or Verint Call Recording systems

• Proficient in system troubleshooting and problem resolution.

• Strong understanding of telecommunication and VoIP systems

Reason for open position:

• Additional needs as the org just took over this application

Key responsibilities:

• Serve as Lead Engineer, responsible for operational oversight, maintenance, and administration of IPC and Verint Call Recording systems, and ensuring redundancy, fault tolerance, and data integrity are fully operational.

• Lead system upgrades and migrations.

• Demonstrate mastery in troubleshooting and resolving technical issues related to Verint solutions, provide expert-level guidance to other team members, and serve as escalation point for peers, traders, and external business units.

• Lead collaborative working sessions with cross-functional teams to improve system performance.

• Independently perform routine system checks to ensure peak performance in the environment.

• Through extensive prior experience, identify deficiencies in environment configuration and make recommendations to management for design and architecture improvements to further system reliability.

• Develop, implement, and document best practices for system maintenance and operation.

Must have technical skills/experience:

• IPC or Verint Call Recording systems

• Proficient in system troubleshooting and problem resolution.

• Strong understanding of telecommunication and VoIP systems.

Flex Skills:

• Call Center environment

Soft skills that would make a candidate successful in this role:

• Strong communication and interpersonal skills, a high degree of professionalism when working with executives and business leads, and the ability to work in a team.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Strong organizational skills and the ability to handle multiple tasks simultaneously

Degrees or certifications for the candidate to be successful:

• Bachelor’s degree in Computer Science, Information Systems, or a related field.

• Relevant certifications in Verint and/or other call recording solutions and call center technologies.

• 3-6 years of experience

Interview:

• Phone; manager/ peer manager

• Video; technical round with team

Interested candidates send your

alex@amtexenterprises.com & shabu@amtexenterprises.com

#J-18808-Ljbffr

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