Income Maintenance Caseworker III

Salary: $23.57 - $31.82 HourlyLocation : Bolivia, NCJob Type: Full TimeJob Number: 01199Department: DSS AdministrationOpening Date: 05/07/2024Closing Date: ContinuousAbout UsBrunswick County is a vibrant coastal community located in southeastern North Carolina with approximately 47 miles of idyllic beaches and an abundance of quaint countryside. While consistently ranked one of the fastest-growing counties in North Carolina, Brunswick County is steeped in history and hospitality, and both residents and visitors enjoy a laidback atmosphere, close-knit community, and plenty of coastal charm. CareersAt Brunswick County we are committed to preserving our resources and enhancing the lives of our community through exceptional service. Join our team of talented staff and embark on a career where you will make a difference in the lives of those we serve. Our employees are our biggest asset, and we offer competitive wages, a comprehensive benefits package, and opportunities for advancement. About this Opportunity The Income Maintenance Caseworker III (IMC III) - Food and Nutrition Program Specialist is a member of the Food and Nutrition Services (FNS) unit and reports to the FNS Program Manager. The IMC III completes second-party case reviews, report management, and minimal casework functions. The employee is responsible for identifying error trends and assisting with training. The goal of this position is to ensure the agency is meeting quality and timeliness standards within the FNS unit. Job responsibilities include:Conduct second-party case reviews. Assist with trainingTroubleshoot, send cases to the help desk when appropriate, maintain and monitor the help desk logCompiles and enters data into NC FAST and county document management systemAssist with vacant caseloads as neededReview weekly NC Fast postcards and provide weekly training/review for staffKnowledge, Skills, and Abilities:Knowledge of Food and Nutrition Program policiesKnowledge of NC FASTNC FAST Core Functions CertificationNC FAST FNS Certification (or ability to obtain certification) Organizational SkillsAssessments SkillsCommunication Skills (oral and written) Critical thinkingMust be available to work after normal business hours and during emergency situations. Education and Experience Graduation from an accredited associate degree program in Human Services Technology, Social Services Associated, Paralegal Technology, Business Administration, Secretarial, or a closely related curriculum; or Graduation from high school and two years of paraprofessional, clerical, or other public contact , which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical program; or An equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. One (1) year experience as Income Maintenance Caseworker II required.Physical Requirements Must be physically able to operate a variety of office equipment. Must be able to exert up to 20 pounds of force occasionally and/or up to 10 pound of force frequently, or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Additional InformationBrunswick County provides equal opportunity in employment for all qualified persons regardless of race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by the law.Brunswick County is required by law to verify the identity and employment eligibility of all persons hired. Brunswick County participates in E-Verify to determine employment eligibility to work in the United States.All positions with Brunswick County require a valid driver's license and candidate must be current on Brunswick County taxes. A background check and drug screening will be conducted with a contingent offer of any position.Brunswick County employees are the county's most valuable asset. Therefore, it is the county's desire to offer a very rich and generous menu of fringe benefits. You can visit to see more detailed information on benefits. Brunswick County offers the following benefits: Vacation Leave Sick Leave Petty Leave Paid Holidays Longevity Pay Health Insurance 401 (k) Plan 457 Deferred Compensation Plan Term Life Coverage Long Term Disability Short Term Disability Flexible Spending Accounts Vision Insurance Universal Life Insurance Critical Illness Tuition Assistance01 How many years of experience do you have with NC FAST? None 1-2 years 3 or more years 02 Do you have experience with high volume data entry? If yes, please explain. 03 How many years of experience do you have as income maintenance caseworker? None Less than 1 year Between 1 and 2 years Between 2 and 5 years 5 or more years 04 Do you have customer service experience? If yes, please explain. 05 What computer programs do you have experience with and how would you rate your proficiency with each? Required Question