Customer Care Specialist II

2 weeks ago

Phoenix, United States Cox Communications Full time
Company
Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Customer Care Specialist II

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation
Hourly base pay rate is $17.40 - $26.06/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

This is a hybrid position with expectations for employees to commute to our offices in Phoenix, Arizona or Atlanta, Georgia as need.

Phoenix: 4615 E Elwood St Suite 300

Atlanta: 6205 Peachtree Dunwoody Rd

At Cox Automotive we're forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we're looking for people to join our mission to be a force for good in the world.

Come build a better future with Ready Logistics a Cox Automotive Brand , as we are hiring for our Customer Care Specialist II position.

The primary responsibilities of the Customer Care Specialist II in the Contact Center are to provide exemplary customer service to our customers, clients, and vendors while meeting and exceeding department metrics. This position may act as a liaison between the Contact Center and other departments within the company.

The position demands reliability, follow-through, problem-solving and troubleshooting skills, the ability type and talk at the same time, and exceptional organizational skills. The ideal candidate will be a highly self- motivated individual who can work well with little to no supervision and is a reliable, knowledgeable, resourceful, flexible, service-oriented professional.

Are you customer service oriented and looking for opportunities to grow? Look at the skills below and apply if this sounds like you

  • Proficient in all knowledge base requirements.
  • Manage high volume of inbound calls, emails and SMS.
  • Identify client needs, research issue and provide solutions and/or alternatives.
  • Meet and/or exceed quality guidelines and key performance criteria.
  • Work across the organization as needed to resolve client requests.
  • Effectively communicate how to use any of our customer facing tools.
  • Perform other task and duties as requested by management.
  • Become proficient in all platforms, systems, and tools used to maintain carrier/client, records, transactions, documentation and relevant data.
Skills:
  • Excellent oral and written communications skills, particularly in a phone, email or chat context.
  • Attention to detail and follow-through.
  • Demonstrated ability to adapt in a changing environment.
  • Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment.
  • Demonstrated experience being a customer-focused, service-oriented professional.
Qualifications:

Minimum
  • High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field
  • Must be flexible to work any shift during business hours, currently Monday - Friday and Saturday's as needed, 5 am -4pm MST or 6am-5pm MST depending on daylight savings (hours subject to change to meet business needs)
  • Must have flexibility to work evenings, weekends, holidays as required.
  • Ability to handle multiple projects/tasks at a time.
Preferred
  • 2 years automotive industry and/or logistics experience.


Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

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