Customer Service Specialist I #Full Time
2 weeks ago
Top Healthcare Provider Network The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors' practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties. This position is primarily remote, candidates must reside in the Tri-State area. Note: There may be occasional requirements to visit the office for training, meetings, and other business needs. Opportunity to grow as part of a Revenue Cycle Career Ladder Job Summary: The Customer Service Specialist I is responsible for handling and resolving incoming phone calls from patients, insurance carriers and/or physician offices. Responsibilities will include collections of outstanding patient balances, establishing payment arrangements, updating patient and guarantor account with new demographic and insurance coverage information. The Customer Service Specialist must exhibit professional and courteous behavior at all times during patient and/or client interaction. Job Responsibilities: Handle large volume of calls and perform work in a timely manner. Attempts to collect full payment from patient or guarantor in a professional and courteous manner. Establishes payment arrangements per guidelines. Documents terms in billing system. Applies payments collected over the phone to each date of service. Handles customer inquiries, disputes and complaints. Escalates contentious complaints to supervisor or higher management. Obtains all insurance, demographic, guarantor information and updates patient profile as well as bill third party payers as appropriate. Clearly documents in system summary of work and follow up steps after each call. Job Qualifications: High school graduate or GED certificate is required. A minimum of 6 months' experience in a physician billing or third party payer environment. Must demonstrate an understanding of contracts, insurance benefits, exclusions and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, Medicaid and compliance program regulations. Candidate must demonstrate the ability to understand and navigate the payer adjudication process. Patient financial and practice management system experience in Epic and/or other electronic billing systems is preferred. Knowledge of medical terminology is preferred. Previous call center/claims experience is preferred. Previous experience in an academic healthcare setting is preferred. Hourly Rate Ranges: $22.39 - $28.29 Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education. 61st Street Service Corporation At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle. We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.
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Jacksonville, United States Brooks Rehabilitation Hospital Full timeCustomer Service Specialist The Customer Service Specialist develops and implements initiatives to improve the patient experiences to achieve superior patient satisfaction outcomes. Analyzes, identifies and trends data in aggregate for performance improvement within the patient experience. Investigates, resolves, documents and reports patient, family and...
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Remote Customer Service Specialist
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Jacksonville, United States ForgeFit Full timeJoin to apply for the Remote Customer Service Specialist role at ForgeFit Join to apply for the Remote Customer Service Specialist role at ForgeFit Get AI-powered advice on this job and more exclusive features. Job Title: Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit,...
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Jacksonville, United States Brooks Rehabilitation Full timeCustomer Service SpecialistThe Customer Service Specialist develops and implements initiatives to improve the patient experiences to achieve superior patient satisfaction outcomes. Analyzes, identifies and trends data in aggregate for performance improvement within the patient experience. Investigates, resolves, documents and reports patient, family and...
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Jacksonville, United States Brooks Rehabilitation Full timeThe Customer Service Specialist develops and implements initiatives to improve the patient experiences to achieve superior patient satisfaction outcomes. Analyzes, identifies and trends data in aggregate for performance improvement within the patient experience. Investigates, resolves, documents and reports patient, family and visitor concerns and...
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Customer Service Specialist
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Jacksonville, FL, United States Brooks Rehabilitation Hospital Full timeJob Description The Customer Service Specialist develops and implements initiatives to improve the patient experiences to achieve superior patient satisfaction outcomes. Analyzes, identifies and trends data in aggregate for performance improvement within the patient experience. Investigates, resolves, documents and reports patient, family and visitor...
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Jacksonville, FL, United States Brooks Rehabilitation Hospital Full timeJob Description The Customer Service Specialist develops and implements initiatives to improve the patient experiences to achieve superior patient satisfaction outcomes. Analyzes, identifies and trends data in aggregate for performance improvement within the patient experience. Investigates, resolves, documents and reports patient, family and visitor...
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Jacksonville, FL, United States Brooks Rehabilitation Hospital Full timeJob Description The Customer Service Specialist develops and implements initiatives to improve the patient experiences to achieve superior patient satisfaction outcomes. Analyzes, identifies and trends data in aggregate for performance improvement within the patient experience. Investigates, resolves, documents and reports patient, family and visitor...
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Jacksonville, FL, United States Brooks Rehabilitation Hospital Full timeJob Description The Customer Service Specialist develops and implements initiatives to improve the patient experiences to achieve superior patient satisfaction outcomes. Analyzes, identifies and trends data in aggregate for performance improvement within the patient experience. Investigates, resolves, documents and reports patient, family and visitor...
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Solution Services Specialist I
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Jacksonville, FL, United States Fortegra Full timeThe Solution Specialist I ensures the delivery of excellent customer support through fast, accurate, and exceptional communication. This role requires strong multitasking abilities and adept decision-making skills to manage multiple tasks simultaneously and make critical decisions efficiently. Responsibilities include coordinating with other team members and...
