Order Entry Specialist
2 weeks ago
Order Entry Specialist
Full Job Description
Order Entry Specialist holds the responsibility of processing customer orders, ensuring that all details are accurate and complete to include verifying order information, customer details, coordinating with inventory and shipping departments and resolving and or escalating any discrepancies that may arise and ensuring timely and efficient processing to meet customer satisfaction. This position requires a high level of attention to detail, strong organizational skills and the ability to work in a fast-paced environment. This position is based out of our SATEC, Inc. office in Union, New Jersey and is an in-office, full-time position.
- Processing and acknowledging all customer orders into various company databases such as:
- Accounting database.
- Service Fusion for software and services the company provides.
- Order Entry company specific drives.
- SharePoint specified for sales/order entry.
- Reviewing all customer orders for accuracy and completeness prior to processing.
- Ensuring product availability and coordinating with other departments to facilitate order fulfillment.
- Resolving order-related issues and escalating complex issues to the appropriate personnel.
- Verification of customer information and payment details.
- Updating all customer records with order details.
- Processing all vendor orders in conjunction with customer orders.
- Generating daily orders report and maintaining accurate records of all transactions.
- Maintaining weekly reports as requested for the software and service teams.
Required Skills and Qualifications
- High school diploma or equivalent; a degree in business administration or a related field is a plus.
- Proficiency in order management software and Microsoft Office Suite.
- Must have at least 5 years of Quick Books Knowledge.
- Strong attention to detail and organizational skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and as part of a team.
- Experience in data entry or a similar role is preferred.
Working Conditions / Hours
- Working in an office setting and primarily using a computer.
- Position may require prolonged periods of sitting.
- Full-Time position, working Monday through Friday from 9 am to 5 pm.
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