Event Services Supervisor

Event Services Supervisor Audio Visual, Event Technology Join to apply for the Event Services Supervisor Audio Visual, Event Technology role at Pinnacle Live Company Overview Pinnacle Live is a premium in?house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big?picture problem?solving and boots?on?the?ground execution, we deliver bespoke AV solutions for in?person, virtual, and hybrid meetings and live events. The most impressive, impactful meetings and events share one common denominator: dedicated, determined people working behind?the?scenes to make it happen. Were looking for those people. We are a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences. Job Summary The Event Services Supervisor is responsible for the supervision of floor operations, including set?up, removal, and operation of technology equipment in a hotel environment, with a focus on delivering unmatched customer service and providing an overall positive experience for our guests/clients. Essential Functions Supervise non?union, union, and contract labor to ensure all set?ups and strikes are completed according to Pinnacle Lives standards. Ensure AM and PM shifts receive clear communication of daily expectations and all log information detailed and complete. Greet guests/clients before the event and provide clear instructions on how to operate equipment. Provide continued communication with clients to ensure success of all events. Follow through on all client requests and look for opportunities to enhance the clients event. Ensure all inventory is in good working order and rental condition. Comply with and enforce all Company security and safety measures. Manage venue inventory and location of equipment to ensure inventory is secure from theft and/or damage. Report any lost, stolen, or damaged equipment to supervisor immediately. Continually work toward updating and improving technical skills. Maintain accurate client event information in the Companys billing/event order system. Review invoices with clients and obtain signatures on invoices and add?ons. Ensure all Company occupied areas are clean, organized, and up to Company standards. Perform other duties as assigned. Supervisory Responsibilities Indirectly provide oversight to technical crew for daily activities; provide coaching, mentoring, and direction. Education & Experience Two to three years of prior experience in the audio?visual and/or hospitality industry. Two years of advanced audio and visual experience in a theatrical or live event environment. Computer proficiency. Required Skills & Knowledge Strong technical aptitude. Planning ability; able to plan ahead and prioritize. Excellent organizational skills. Strong interpersonal skills. Strong verbal, listening and written communication skills. Strong customer focus. Strong team player orientation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits Generous time off with PTO, holidays and sick/personal days. 401k with a contribution match. Insurance: health, vision, dental and more. Pinnacle Live is an E?Verify and Equal Employment Opportunity Employer. Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all. We welcome, openly acknowledge, empower, and celebrate the diversity of all our team members, clients, and partners, affirming the identities and experiences of all. Seniority Level Mid?Senior level Employment Type Full?time Job Function Management and Manufacturing Industries Events Services #J-18808-Ljbffr