Customer Service Analyst
3 weeks ago
** Customer Service Analyst**
**Job Category****:** Service-Analytics **Requisition Number****:** CUSTO017827 Showing 1 location **Job Details**
**Description**
**This location requires all individuals working on site to be fully vaccinated against COVID-19.**
Responsibilities/Essential Functions:
Compile, review, analyze, and summarize client financial spend and growth opportunities; Complete Strategic Account billing audits to confirm billing accuracy on products and services contracted; Analyze and report key Sales and Service Operations data to support line of business objectives; Complete ad-hoc analysis, forms, and database generation and maintenance; Understand and summarize data in narrative and graphical formats; Create forms, presentations, and reports with recommendations to senior leadership; Performs other duties as assigned or requested.
Knowledge/Skills/Abilities:
Excellent analytical skills, supported by very strong attention to detail and accuracy above all else; Proficient in Microsoft Office Suite (primarily MS Excel and MC Access); Ability to drive insights from data and summarize analytical output in presentations for stakeholders / leadership; Knowledge of financial and data analysis methodologies and accounting principles.
Working Environment/Safety Requirements:
Experience:
Requiring 1-2 years of client data analytics experience in a customer service environment; Demonstrated skills in MS Excel (writing VBA) and MS Access; A working knowledge of data analysis methodologies and relevant experience
Travel Requirements:
Education:
A Bachelors Degree in Accounting/Finance/and or Business is required
License Requirements/ Certifications:
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
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