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Contact Center Representative

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Richardson, United States Prestonwood Baptist Church Full time
Job Details

Job Location
Prestonwood Pregnancy Center - Richardson, TX

Position Type
Full-Time

Education Level
College Preferred

Job Category
Customer Service

Description

Interface with clients, potential clients and donors phone calls, online chats, text messages and emails as well as perform basic data entry activities for Prestonwood Pregnancy Center (PPC).

Responsibilities:
  • Answer incoming phone calls, online chats, emails
  • Schedule client appointments for pregnancy confirmation services using our CRM database
  • Provide guidance to women in crisis pregnancy over the phone
  • Provide information, feedback, and suggestions to supervisor to enhance client experience
  • Assist with client data entry as needed
  • Adhere to HIPAA regulations, maintain client confidentiality
  • Model excellence in all areas
  • Other duties as assigned
Qualifications

Requirements:
  • Growing relationship with Jesus Christ as Lord and Savior as an active member of a Bible believing and preaching ministry
  • Pro-life in word and pro-love in action
  • Some college, degree preferred
  • Excellent multi-tasking and computer skills
  • Sales, call center, counseling or crisis intervention experience a plus
  • Ability to work independently and maintain a high degree of confidentiality
  • Basic to intermediate skills with Microsoft Office
  • Ability to work one evening shift per week and at least one Saturday a month
  • Able to perform occasional activities that require moving one's whole body, such as lifting, balancing, walking, pushing, pulling