Bilingual Burmese

2 weeks ago

Indianapolis, United States CareSource Full time

** Bilingual Burmese - Customer Care Specialist**

*Share by Email* ****Job Summary:****

CareSource is looking to add 6 Bilingual, English and Burmese speakers to our Customer Care teams The Bilingual (Burmese & English) Customer Care Specialist I assists members or providers with routine service inquiries. Fluency will be assessed as part of the interview process.

***This job requires you be a resident of the state of Indiana.***

****Essential Functions:****

* Resolve member or provider routine service inquiries; examples include claims processing, member benefit education, contracting and credentialing requests, eligibility inquiries, and transportation arrangements

* Ensure all HIPAA and State requirements/regulations are always adhered to

* Research, follow up, and resolve all open/pending issues in a timely manner to ensure member or provider satisfaction

* Build and strengthen member or provider relationships by providing quality customer service.

* Maintain knowledge and understanding of all processes and procedures

* Adhere to all departmental and company policies and procedures

* Maintain complete and accurate documentation of all of telephone and written communications

* Act as a mentor to new hire employees

* Perform any other job related instructions, as requested

* Fluent in English and Burmese

****Education and Experience:****

* High School Diploma or equivalent is required

* Two (2) years customer service experience is preferred

* Customer Service experience in a call center is preferred

* Fluent in English and Burmese

****Competencies, Knowledge and Skills:****

* Critical thinking and listening skills

* Decision making and problem-solving skills

* Computer proficiency with knowledge and experience in a Windows environment

* Typing speed of 35 words per minute (WPM)

* Strong written and communication skills

* Works well under pressure

* Professional phone etiquette

* Proper use of grammar

* Ability to work in a fast-paced environment

* Adaptable to a constantly changing environment

* Attention to detail

* Ability to multitask

* Ability to work independently and with a team

* Fluent in English and Burmese - fluency assessment will be administered

****Working Conditions:****

* General office environment; may be required to sit or stand for extended periods of time

* Must adhere to an assigned daily work schedule and have predictable and reliable attendance

* Must be a resident of the state of Indiana

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