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PM Shift Leader

4 months ago

Cape Coral, United States Chick-fil-A Full time
Join Chick-fil-A as a Night Time Shift Supervisor and be instrumental in extending CARE to our community

Brand Summary:

At Chick-fil-A, joining the team isn't just about finding a job - it's about seizing an opportunity. Working directly with an independent Operator, team members gain invaluable life experience beyond serving exceptional products in a welcoming environment. Chick-fil-A provides a rewarding opportunity for individuals of all backgrounds and ages. To discover more about the unique team member experience, we invite you to visit your local Chick-fil-A restaurant.

Job Description:

Are you a seasoned leader seeking a vibrant work atmosphere where you can lead a team and deliver unparalleled customer service? The Night Time Shift Supervisor is pivotal in overseeing nightly operations, ensuring exceptional customer service, upholding high-quality standards, prioritizing food safety, and fostering a positive team environment. We seek a candidate with a proven track record in the food service industry, strong leadership abilities, and the capacity to excel in a fast-paced setting.

Key Responsibilities:
  • Team Leadership: Motivate and guide team members to deliver outstanding customer service and achieve operational objectives.
  • Shift Management: Supervise all facets of restaurant operations during PM shifts, encompassing closing protocols, staffing, and adherence to company policies.
  • Customer Service: Guarantee prompt, welcoming, and personalized service to guests; address guest concerns or complaints promptly and professionally.
  • Quality Control: Sustain rigorous standards of food quality, cleanliness, and safety throughout the restaurant, promptly addressing any issues.
  • Food Safety Compliance: Ensure compliance with all relevant food safety and sanitation regulations, including proper food handling, storage, and preparation.
  • Cash Handling: Oversee cash transactions, including POS system operations, cash reconciliation, and deposit preparation, ensuring accuracy and security.
  • Problem-Solving: Address operational issues or emergencies swiftly and effectively, such as equipment malfunctions, staffing shortages, or customer incidents.
  • Compliance: Ensure adherence to all pertinent health, safety, and sanitation regulations.
Qualifications:
  • Availability to work nighttime shifts from 2:00 PM to 11:00 PM is required.
  • Previous leadership experience in a restaurant or food service environment, with a minimum of 2 years in a leadership position.
  • Demonstrated leadership and communication skills, with the ability to motivate and inspire team members.
  • Superior customer service abilities, with a focus on creating exceptional guest experiences.
  • Capacity to thrive in a fast-paced environment, multitask effectively, and prioritize tasks to meet deadlines.
  • Knowledge of food safety and sanitation guidelines; preference for ServSafe certification.
  • Proficiency with POS systems and basic computer skills.
  • Flexibility to work evenings, weekends, and holidays as required.