Operations Specialist- Casualty

4 weeks ago

Depew, United States Howden Group Holdings Ltd Full time

At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world.

The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

DUAL North America, Inc. is seeking a
Operations Specialist- Casualty

About the role:
DUAL North America, Inc. is seeking an Operations Specialist to support the Operational Group. This position requires a highly organized, analytical- minded, and meticulous individual with a strong work ethic.

Essential Functions:

  • Build and maintain step-by-step documentation of back-office and underwriting processes
  • Assist in training new underwriting teams in use of the system
  • Coordinate business process outsourcing (BPO) tasks
  • Assist onboarding of new teams, programs, projects
  • Send underwriting correspondences (issuing insurance notices, underwriting documentation, reports, mailings etc) as directed
  • Support run-off programs as directed
  • Collaborate with other divisions within DUAL NA on projects as they are assigned
  • Assist other areas of the operations with shared services
  • Other clerical duties, office support, and short-term projects as needed
  • Follow policies and procedures
  • Handle multiple and varying assignments daily and be able to properly evaluate importance
  • Work independently for extended periods
  • Willingness to learn new software
Job Requirements (education, experience, skills):

Preferred:
  • Associates Degree
  • Insurance Industry Experience
  • Experience working in a "paperless" environment.


Required:
  • A minimum of 3-5 years of relevant experience working in an office environment
  • Basic knowledge of Microsoft Office, Outlook, and Teams
  • Basic math skills needed for determining premium amounts, commissions, etc.
  • Solid understanding of Insurance terminology
  • Proficiency in agency management system(s).
  • Able to learn quickly, know when to ask questions, be self-motivated
  • Perform with utmost attention to detail
  • Excellent written and verbal communication skills as well as a general understanding of business writing
  • If you do not meet all the qualifications for this role, we still encourage you to apply, as we are always looking for diverse talent to join our growing team.


What we offer:
A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more.

We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

EEO Statement:
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect. DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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