FT Customer Care Specialist

1 month ago

Ridgewood, United States Ridgewood Photo Full time

** FT Customer Care Specialist**

**Job Category****:** Electronic Banking **Requisition Number****:** FTCUS01580 Showing 1 location **Job Details**

**Description**

This job is a grade level 4.

**Job Specifications:**

* High School diploma or GED equivalent

* Excellent verbal and written communication skills

* At least two years experience on the core system

* Good math skills

* Proficient with use of MS-Office suite

* General understanding of the electronic technologies including but not limited to ATMs and mobile devices

* Strong knowledge of banks products and services

**Duties and Responsibilities:**

* Provide exceptional service to customers that contact the bank by telephone, e-mail, and chat by providing personal assistance on their accounts, bank products, and services.

* Promote the use of Digital Banking products by instructing customers on how to use the service and features that best meet their needs.

* Ensure that customers have access to their account(s) by processing Online Banking registrations, Bill Pay registrations, and Secure form requests.

* Assist customers that have difficulty accessing Digital Banking Services by analyzing the customers issue and providing a solution while also performing required security procedures to authenticate customer identity. You may need to provide a password reset for locked out customers, or troubleshoot why they are unable to log in successfully.

* Provide support to customers and bank staff regarding electronic products and services; including but not limited to, online banking, mobile banking, Zelle, remote deposit capture, bill pay and e-statements.

* Proficient in computers, smartphones, tablets and their operating systems, software and other technologies. Must be able to troubleshoot and assist customers utilizing this knowledge.

* Must have the ability to maintain a professional rapport with other departments and branches to ensure our customers receive the support and assistance they require.

* Ability to work independently and as a team with excellent time management and conflict resolution skills.

* Assist customers in securing their accounts by reviewing transactions and placing lockouts on Online Access, Banks Accounts, or Stopping a Debit MasterCard when necessary.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

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