Customer Service Representative

3 weeks ago


Cape Coral, United States Lee Health Full time
Location:Cape Coral Hospital -636 Del Prado BlvdCape Coral FL 33990

Department: LPG OBGYN - CCH

Work Type: Full Time

Shift: Shift 1/8:30:00 AM to 5:30:00 PM

Minimum to Midpoint Pay Rate:$15.64 - $18.75 / hour

Summary
  • Having a career with Lee Health offers a caring workplace culture, great coworkers, exceptional benefits package (including up to 5% retirement match and college tuition reimbursement after a year with Lee), career growth, work/life balance, and a market competitive salary.
  • Monday to Friday, rotating Saturday about once a month / Hours: 8:30:00 AM to 5:30:00 PM

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Educational Requirements

Degree/Diploma Obtained
Program of StudyRequired/
Preferred
and/or
High School Diploma or Equivalent
Required

Experience Requirements

Minimum Years Required
Area of ExperienceRequired/
Preferred
and/or
Less than 1 Year
Clerical/AdministrativeRequiredand

InsurancePreferredor

Customer ServicePreferred
Additional Requirements
1-2 years prior experience required for Lee Health Solutions.
State of Florida Licensure Requirements

Licenses
Required/
Preferred
and/or
Not Required

Certifications/Registration Requirements

Certificates/Registrations
Required/
Preferred
and/or

Additional Requirements
Basic Life Support (BLS) may be required at some locations within 90 days of hire.
US:FL:Cape Coral

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