Information Technology Support Specialist

Information Technology Support Specialist Washington, DC | Hybrid | $26.44 - $29.80 per hour | Washington Post Top Workplace Community of Hope is seeking a dedicated IT Support Specialist to ensure our staff have reliable technology and support to serve families and individuals across our healthcare, housing, and community programs. In this role, youll provide hands?on technical support, troubleshoot systems and networks, and resolve requests quickly to keep our mission?driven team connected and running smoothly. This position is located at the Conway Health and Resource Center in Southwest, DC. Our Approach and Values We celebrate peoples strengths and acknowledge the impact of trauma on peoples lives. We embrace diversity, welcome all voices, and treat everyone with respect and compassion. We lead and advocate for changes to make systems more equitable. We strive for excellence and value integrity in all that we do. What Youll Do Respond to requests for technical assistance in person or via phone or email as quickly as possible, at least within 1 business day. Provide Tier 1 and 2 technical support to all users, respond promptly and resolve tickets. Identify and escalation issues requiring urgent attention. Manage IT onboarding of new staff, including computer setup and account creation. Manage IT termination issues, including removing access when notified by HR. Escalate issues to the IT Network Manager or Systems Administrator to minimize disruption. Provide proactive maintenance on workstations as directed. Perform hardware and software installations as needed or refer to IT service contractor. Travel to Community of Hope sites as needed to support users or assist on IT projects. Requirements Must?Haves Bachelors degree in computer science or information technology or equivalent experience. 1?2 years experience in IT support. Excellent troubleshooting techniques. Excellent analytical and creative problem?solving skills. Superior customer service skills. Ability to work well in a team environment, handle multiple projects simultaneously, and manage work under tight deadlines. Effective verbal and written communication skills. Ability to travel to other sites. Ability to work evenings and weekends as needed. Why Youll Love Working Here 8 Washington Post 150 Top Workplace winner. 8?hour workdays with paid lunch. 3 weeks vacation (additional week after two years), 2 weeks sick leave, +11.5 paid holidays and one personal floating holiday annually. Annual performance?based raises, up to 5% of your annual pay. Tuition reimbursement & loan repayment (NHSC & DCHPLRP), licensing reimbursement & CEU funding. Medical, dental, vision, life & disability insurance + 403(b) retirement. Leadership development, internal promotions and career growth opportunities. A culture grounded in equity, compassion, and well?being. About Us Community of Hope is a mission?driven, innovative, rapidly growing nonprofit and Federally Qualified Health Center. For over 45 years, we have provided health and housing services, perinatal care coordination, and community support services to make Washington, DC more equitable. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free?standing birth center in DC. We are honored to be one of DCs largest providers of housing and homelessness prevention services for families and individuals throughout DC. Through our Family Success Center, our WIC nutrition centers, and our various partnerships, we have reached hundreds and believe that everyone in DC deserves to be healthy, housed, and hopeful. Ready to bring hope and health to our DC community? Apply today To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: hr@cohdc.org Phone: 202?407?7747. Community of Hope is an equal opportunity employer. #J-18808-Ljbffr