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Housekeeping Clerk

2 months ago

Biloxi, United States MGM Resorts International Full time
THE JOB:

As a Housekeeping Clerk you will provide support to the Housekeeping Department Answer calls, dispatch responses, monitor guest room statuses, and provide essential clerical support. You will play a vital role in our mission to own the guest's experience and create WOW memories that they will carry with them far beyond their stay with us.

THE STARTING RATE: $14.00

THE DAY-TO-DAY:
  • Effectively handle all incoming housekeeping calls, directing requests to appropriate departments such as Maintenance, Front Desk, and housekeeping staff as needed.
  • Issue keys, radios, and devices during shifts, ensuring proper control procedures are followed to maintain security.
  • Log incoming calls, dispatch responses, update room statuses, and maintain records of special guest requests and service times.
  • Maintain positive guest and employee relations while handling requests, inquiries, or complaints, demonstrating excellent customer service and interpersonal skills.
THE IDEAL CANDIDATE:
  • 1+ years of prior relevant experience in related position.
  • Demonstrates excellent organizational skills and the ability to manage multiple tasks efficiently.
  • Possesses strong communication and interpersonal skills, with a customer-first mindset.
  • Has problem-solving skills and can effectively handle guest requests, inquiries, or complaints.
  • Works well in a fast-paced environment and remains calm under pressure.
  • Demonstrate proficiency in computer software.
THE PERKS & BENEFITS:
  • Wellness incentive programs to help you stay healthy physically and mentally.
  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
  • Free meals in our employee dining room
  • Health & Income Protection benefits (for eligible employees)
  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.


Are you ready to JOIN THE SHOW? Apply today