Solutions Engineering Manager

1 week ago

Richardson, United States Imagine Staffing Technology, An Imagine Company Full time

Imagine Staffing is recruiting for a Solutions Engineering Manager on behalf of our partner, a leader of IT and OT network solutions for enterprise, critical infrastructures, and government agencies worldwide. This is a Direct Hire role offering competitive pay ($170k/yr+ base plus commission) and a dynamic work culture

Onsite work requirement: Richardson, TX (no remote or hybrid options offered)

The Solutions Engineering Manager will be expected to proactively optimize your teams activities to assist the sales team in achieving their goals and delivering solutions to customers. You will be personally responsible for driving success in an assigned territory while collaborating with executive leadership to develop processes & procedures, increase departmental headcount and to create outcome-based goals for all direct report

Primary Functions/Responsibilities:

Responsible for developing and implementing a departmental growth strategy.

Manages and mentors the entire Solutions Engineering team.

Works collaboratively with the HR department to become the hiring manager for future talent.

In addition to managing the SE Department, the SE Manager will also be personally responsible for driving an assigned territory and must perform all job duties of a pre-sales Solutions Engineer necessary to achieve successful closure of the sales process. (This includes, but is not limited to; working with customers to determine business requirements, recommend network designs, deliver solutions, and answer customers technical questions.)

Further develops and drives the technical support process.

Manages all customer facing technical support.

Works in collaboration with the Finance department to manage the Netsuite support process for Sales Engineering team.

Manages the Lucidchart, Diagrams & Design Solutions process for the Sales Engineering team.

Acts as the liaison to field feedback to the product development team in Richardson, TX

Builds, maintains and manages a demo environment that supports remote access in the Richardson, Texas location.

Collaborate with engineering and sales team members to review customer insights and needed product requirements

Manages the product roadmap for all products

Collaborate with the Marketing department on the technical positioning and messaging of products

Provides and presents competitive analysis reporting

Oversees tech partner integrations and enablement training systems in collaboration with VP of Business Development & Marketing

Create and conduct technical presentations and provide sales enablement to support all sales team members as needed

Creates and maintains technical training programs and certifications for;

o Internal Employees

o Resellers

o Distributors

o Tech Partners

o End Users

Requirements & Qualifications

Skills/Experience That Will Help You Thrive in This Role

10+ years experience as solution architect or having specialized in pre-sales system engineering

3+ years people management experience strongly preferred

Proven experience in Network Design and Network Infrastructure Design

Highly proficient in utilizing & troubleshooting multiple operating systems

Previous experience utilizing Netsuite, Hubspot, Lucidchart strongly preferred

Cisco certifications preferred, such as CCT Routing & Switching, CCIE Enterprise Infrastructure, or CCIE Security

Familiarity with cloud (AWS, Azure, Kubernetes, Docker) and virtualization platforms and designs preferred

Hands-on experience configuring Routing and Switching equipment

Thorough understanding of Layers 2-4 networking data standards and popular Layer 7 protocols Familiarity with Network Packet Broker solutions

Experience with multiple network connectivity standards, including copper and fiber

Know-how in Network Design and Network Infrastructure Design

Experience creating or implementing LAN and WAN topologies

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