Bartender

2 weeks ago

Beverly Hills, United States Nusr-Et Steakhouse Full time
  1. Job Summary
The Bartender is responsible for supporting the seamless running of the bar, by providing a highly efficient and effective service, ensuring standards are maintained and customer needs are anticipated  

  1. Essential Job Functions

 Job Activities Customer Service
  • Ensures that all customers receive the best possible service and care.
  • Maximizes sales opportunities through good service.
  • Makes side dish or appetizer tableside for any customer.
  • Runs drinks from the service bar if needed to the customer. 
  • Cuts any meat tableside if needed.
  • Makes meat tartar or tuna tartar tableside if needed.
  • Runs food to any table as needed. 
  • Provides friendly, courteous, and professional service always.
  • Provides quick and efficient service. 
  • Promotes sales and builds up rapport with regular customers.
  • Ensures courteous and professional service is always provided.
  • Is responsive to any guest’s request.
  • Has a clear understanding of guest expectations. 
  • Works with restaurant staff to create a positive dining experience for guests.
  • Greets customers and answers all questions.
  • Alerts team members when tables need attention if they are not present assists them in helping with their tables.
  • Has knowledge of the menu, with the ability to make suggestions.
  • Ensures tables are enjoying their meals and takes action to correct any problems.
  • Collects payments from tables.
Department Responsibilities  
  • Has a thorough knowledge of all menus, wine, and beverage list offerings. 
  • Communicates any issues or ideas to the management team.
  • Becomes a professional, valued member of the team with a flexible approach to improving customer experience.
  • Demonstrates a high standard of personal appearance, always wearing the full and correct uniform and ensuring good personal hygiene.
  • Arrives at work for scheduled shifts and is punctual, always following company absence, lateness procedure if unable to do so.
  • Ensures that all liquor stock levels are maintained, and correct ordering procedures are carried out.
  • Ensures that the bar area is always kept clean and tidy
  • Monitors standards and supply of all bar equipment, ensuring management team are aware of any needs.
  • Treats company property with due care and attention. 
  • Attends meetings / training sessions as required by the management team.
  • Is fully aware of current legislation regarding hygiene, licensing laws, weights, and measures as they apply to the restaurant.
  • Adheres to and maintains cleaning checklists.
  • Is aware of restaurant / company skills and standards, ensuring these are followed.
  • Implements bar order of service.
  • Informs managers of any complaints / comments / perceived issues.
  • Supports and is fully aware of the Squirrel POS system, ensuring no food or beverage is issued without registration on Squirrel.
  • Ensures that unannounced diner scores are consistently above 80%.
  • Ensures drink orders are dispensed accurately, with minimum wastage.
  • Ensures that the area is clean and well always stocked.
  • Cleans tables and removes dishes after the customer leaves, or as needed. 
  • Carries loads of soiled dirty dishes to the dishwasher to be cleaned.
  • Ensures availability of clean dishes, flatware, glasses, straws, napkins, and other dining materials.
  • Resets tables when customer leaves for next customer party. 
  • Can remain focused and on-task.
  • Sweeps and mops floors, even if items are broken or spilled.
  Personal Competencies  These describe the behavior you will need to demonstrate to carry out your job effectively:  
  • Maintains a high customer awareness by approaching your job with the customers always in mind.
  • Is financially aware of costs involved in the operations and are responsible to control costs.
  • Is motivated and committed to your personal development, approaching all tasks with enthusiasm, and seizing opportunities to learn new skills or knowledge to improve your personal performance
  • Is adaptable, responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities.
  • Maintains high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and restaurant goals. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues
  • Ensures that the quantity of work is sufficiently productive under the normal business levels.
 

III.       Additional Duties

 
  • Performs other job-related duties as directed.
  • Works as a team player always and is prepared to be flexible to ensure that operations are always as efficient and profitable as possible.
IV.       Education, Experience and Skill Requirements
  • High School Diploma
  • Good communication and organizational skills.
  • Ability to handle stressful situations and be able to prevent and/or handle emergency situations.
  • A cheerful, positive attitude when working with a variety of people, and be able to work well under pressure.
  • Responsible, neat, and clean in appearance.
  • Strong communication skills with supervisors and team members.
  • Must be able to read, write and speak English.

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