Customer Care Specialist
2 weeks ago
Customer Care Specialist Culligan Quench is seeking a HYBRID Customer Care Specialist in the King of Prussia, PA or Grapevine, TX area. The HYBRID Customer Care Specialist is responsible for delivering world-class customer service by efficiently processing service orders, handling complex billing requests, and collaborating with other departments to resolve additional inquiries. This role focuses on building and maintaining strong relationships with clients and internal teams by providing prompt, accurate support that fosters customer loyalty. The Customer Care Specialist will address incoming calls, respond to customer inquiries, resolve complaints, and provide detailed information about products and services. Pay is $20 hourly. Essential Functions Answer incoming customer calls in a professional and courteous manner Field customer inquiries via phone or through electronic inquiries Document and update customer records in the database during and after each call Quickly and accurately resolve customer issues upon presentation or expedite the issues in accordance with established processes Meet or exceed all position key performance indicators/metrics (KPI's) Excellent customer service and communication skills including ability to listen to customers to understand issues and to be calm under pressure Follow call scripts and guidelines while maintaining a natural and empathetic conversation Stay updated on company policies, product updates, and trainings Nice to have: Bilingual (Spanish) Requirements Must be able to multi-task and switch between different communication channels quickly and efficiently (email vs. phone) Must be able to exhibit empathy and understanding over the phone and email Must have a "customer-centric" attitude with an eagerness to provide world-class customer service Ability to communicate clearly and professionally, both verbally and in written correspondence Strong attention to detail. Flexibility to interact with changing customer types and exceed their needs; flexibility to ever changing environment of work volume, schedule changes, etc. Process Compliance: Follows all documented processes & department policies to provide customer support Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook). Experience with Salesforce.com is a plus Role Highlights Career progression opportunities Hybrid work model: Remote work 2 days a week, In office 3 days a week Pay is $20 hourly Benefits Medical, Dental, Vision which start day one 401(k) match of 50% up to 6% 15 days PTO and 10 paid Holidays
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Customer Care Specialist
2 weeks ago
Grapevine, United States Quench USA Full timeCustomer Care SpecialistAbout Culligan QuenchCulligan Quenchs purpose is to impact peoples lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and...
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Customer Care Specialist
3 days ago
Grapevine, TX, United States Culligan Quench Full timeAbout Culligan Quench Culligan Quench's purpose is to impact people's lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally...
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Customer Care Specialist
2 weeks ago
Grapevine, TX, United States Culligan Quench Full timeAbout Culligan Quench Culligan Quench's purpose is to impact people's lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally...
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Customer Care Specialist
6 days ago
Grapevine, TX, United States Culligan Quench Full timeAbout Culligan Quench Culligan Quench's purpose is to impact people's lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally...
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Customer Care Specialist
5 days ago
Grapevine, TX, United States Culligan Quench Full timeAbout Culligan Quench Culligan Quench's purpose is to impact people's lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally...
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Customs Specialist
2 weeks ago
Grapevine, United States DSV AS Full timeDSV - Global transport and logisticsIn 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and...
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Customs Specialist
2 weeks ago
Grapevine, United States DSV Road Transport Full timeDSV - Global transport and logisticsIn 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and...
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Customs Specialist
1 week ago
Grapevine, TX, United States DSV AS Full timeDSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and...
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Automotive Customer Experience Specialist
3 days ago
Grapevine, TX, United States FastLap Group, LLC Full timeDescription Car Concepts in Grapevineis seeking an Automotive Customer Experience SpecialistCompany Overview: At Car Concepts, we are redefining the tire and automotive service experience through a technology-forward approach, prioritizing customer satisfaction and workforce engagement. We are committed to fostering a culture where our teammates drive the...
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Customs Brokerage Specialist
5 days ago
Grapevine, TX, United States Yusen Logistics (Americas), Inc. Full timeCustoms Brokerage SpecialistJob Locations US-TX-GrapevineJob ID 2025-6010# of Openings 1Category AdministrativeType Regular Full-TimeOverviewPosition Summary: The Customs Brokerage Specialist supports the Import Manager in customs brokerage activities to ensure compliance with U.S customs laws and regulations and the company's compliance programs....
