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Engineering Administrator

4 months ago

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Job Title:         Engineering Administrator

Location:         Greater St. Louis, MO

Start Date:      Immediate

About Gateway:
Gateway Fiber is seeking an outstanding individual to fill our Engineering Administrator
role. Gateway is creating a leading, national fiber-to-the-home platform. With the support of its financial sponsor CBRE Investment Management, Gateway plans to reach 500,000 homes and businesses with its service over the next several years. Gateway provides faster, more reliable internet with a simple pricing model and industry-leading customer service.

Gateway’s Beliefs About People
Gateway believes that people want to know they are cared for both professionally and personally at work. We all share a clear vision of where the company is going and how our contributions positively affect our culture and operational performance. At Gateway, we lookout for each other and actively find ways to help one another. We all have a role in defining the path forward towards the company’s vision. We strive for a transparent environment where information is readily shared and our teams feel safe to share feedback, even if it might seem unpopular. Someone in the right role with the tools to succeed can operate autonomously to meet their objectives. Gateway’s beliefs about people shape the company and the way we do business.

Expected Outcomes and Requirements:
Gateway Fiber is seeking a detail-oriented Engineering Administrator to work collaboratively with our customer service and construction teams to help achieve our commitment to customer experience.  The Engineering Administrator is expected to contribute in the following significant ways:
  • Ensure successful customer activation by confirming serviceability & assigning appropriate network information.
  • Investigate internal requests to confirm a customer’s serviceability.
  • Assign and enter port information and correct fiber strand into customer ticket ahead of final installation.
  • Work cross functionally to confirm network status and resolve serviceability discrepancies.
  • Track & process Engineering/Splicing changes by using Gateway’s established processes.
  • Work cross functionally with internal teams to resolve errors identified in engineering records. 
  • Maintain engineering records in line with Gateway’s established quality standards and processes.
What you'll bring to the table:
  • Proven ability to work cross functionally and collaboratively.
  • Demonstrated ability to adhere to established quality standards and processes.
  • Excellent organizational skills, attention to detail, and problem-solving capabilities.
  • Detail oriented with a strong emphasis on documentation accuracy.
  • Proficient with Microsoft Office Suite.
  • Ability to adapt to and learn different software programs (e.g., Smartsheets, CRM).
  • Self-starter and efficient at managing time.
  • Associates degree in business administration, engineering, or related field.
  • Prolonged periods sitting at a desk and working at a computer.

What’s in it for you?

  • Seeing your work make a positive difference in the lives of our served communities. 
  • Competitive salary and comprehensive benefits (medical, dental, vision, paid time-off, flexible environment).
  • Welcoming, innovative company with high growth projections.
  • Career development.
  • To learn skills and participate in critical projects in all areas of the business.

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