IT Technician

summary Job Title: IT Specialist Shift: Monday-Friday 8am-5pm Pay: $30-$36/HR depending on experience Job Description The Technology Specialist is responsible for support of standard hardware and software. This includes but is not limited to workstation/laptop hardware and MS Windows operating systems, Microsoft 365, and the overall workstation computing experience. Responsible for service desk tickets that are submitted, ensuring that they get routed properly and that all issues are addressed by the proper personnel. Responsible for configuration and installation of new computers/hardware per hardware rotation plan, including maintaining records for Azure Active Directory hardware accounts and asset tracking. Performs training-related duties as needed. Maintains inventory of hardware and software. Works with Human Resources to coordinate any necessary IT orientation for new employees and develops processes or procedures for resolution of common/recurring tasks and incidents. POSITION RESPONSIBILITIES: This position may be revised as the needs of the company evolves Maintenance and administration for desktop hardware and software. Serves as an initial point of contact for IT requests. Responsible for initial response, maintenance, and report generation via the service desk system. Routes service desk requests to other IT personnel/teams when appropriate and provides initial documentation gathered. Manages user accounts and controls access to data/software resources as needed. Maintenance of MDM for mobile devices. Assist end users as necessary with proper use and security of mobile devices. Oversees technology aspects of employee onboarding and exit processes and procedures. Assists with selection of hardware, testing, application implementation and hardware upgrades/replacements on a regular basis. Creates and maintains system documentation in a central location for all areas of responsibility. Updates documents as needed based on changes in the computing environment. Develops and maintains central knowledgebase for commonly encountered issues. Includes internal for the IT team and external for the general user environment. Manage licensing for various applications or SaaS platforms, M365, Defender, etc. Other duties may be assigned. POSITION QUALIFICATIONS: Bachelor's Degree in computer science preferred. MIS, A+ or other related certification is desirable for this position. Minimum 2 years of service desk experience in a Microsoft environment along with coursework related to computer hardware, software, and networking or equivalent experience. Ability to troubleshoot basic network connectivity, software applications, and resolve computer issues. A customer service-oriented mindset, along with effective written, verbal, and interpersonal communication skills. Ability to explain policies and procedures to non-IT personnel and establish effective working relationships. Ability to organize work, prioritize tasks, and meet deadlines. Ability to think innovatively and apply thoughts to fundamental concepts. Ability to analyze data, communicate with stakeholders, and develop recommendations for solving problems while exhibiting realistic understanding of issues. WORK ENVIRONMENT AND PHYSICAL DEMANDS: While performing the duties of this job, the employee regularly works in an office environment with light noise. Work may be frequently interrupted. The employee will spend the majority of the workday sitting, computing, and talking/hearing. There is a small amount of crawling & kneeling required as well as lifting up to 50 pounds but most frequently lifting in the 1025-pound range requiring the ability to bend at the waist and knee. SCHEDULE AND TRAVEL REQUIREMENTS: May occasionally require more than 40 hours per week to perform the essential duties of the position. required-skills: