Regional Lead Customer Service
13 hours ago
Waste Pro of Louisiana 613 GEISMAR-Baton Rouge-GEI SUMMARY OF POSITION: The purpose of the Disptacher position is to communicate with Waste Pro drivers to respond to incoming service orders, schedule service, resolve route and service issues and complete daily routing dump and crew data entry. Distribute information to driver teams as needed. ESSENTIAL JOB FUNCTIONS: 1. Maintain contact between drivers and home base, dispatching drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response. 2. Assign routes and service tickets to appropriate drivers throughout the day and for the next day; closes service tickets each day. 3. Plan, distribute, monitor and follow-up daily route assignments for residential, roll-off and commercial drivers to ensure customers are serviced per Waste Pro standards and agreements. 4. Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues. Effectively communicate with both drivers and customers to ensure customer satisfaction. Communicate service changes to Sales staff. 5. Answer incoming calls from Customer Service and provide requested route information and/or follow up. Work directly with Customer Service Manager, Operations Manager and the Driver to ensure prompt follow through of all issues. Distribute county requests to route supervisors. 6. Communicates with maintenance shop personnel and serves as an emergency point of contact to drivers. 7. Review route paperwork, enter customer information to database, and close work orders from previous day routes, paying close attention to detail, identifying and correcting any issues. Records and documents information from drivers and distributes to appropriate departments. 8. Maintains all data in appropriate systems including the following: Verify all dump tickets have been received and entered into Tower. Close tickets and note in Trackese. Enter new drivers, truck and route data information in Tower. Enter "Crew Out" into Tower and provide to Supervisors. 9. Print, review and make data entry corrections to productivity reports for route supervisors daily. 10. Distribute and maintain driver phones/radios including completion of software updates, and charging phones every evening. 11. Additional responsibilities may include uniform tracking, timecard review for Drivers, reconciliation of supervisor fuel tickets, and maintenance of PPE inventory. Ensures that supplies are on hand for necessary forms. Prepares Saturday work. OTHER JOB RESPONSIBILITIES: Employees in this job classification must attend and participate in corporation sponsored training courses as assigned. Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro USA. Any additional job duties that may be assigned by the Supervisor. WORK ENVIRONMENT :Normal setting for this job is: office setting. No CDL Required QUALIFICATIONS: Education and Experience High school diploma or G.E.D and a minimum of 6 months of related work experience required. Experience within the Waste industry, transportation, or logistics is preferred. Previous customer service experience in a call center environment preferred. Good telephone and 2-way radio skills; ability to deal with internal and external customers in a courteous and professional manner Computer proficiency- MS Office and Typing Skills, Ability to react well under pressure and treat others with respect Ability to identify and resolve problems in a timely manner Ability to prioritize and plan work activities; Ability to work efficiently and effectively, both independently and as a team Special Considerations/Physical Work Requirements : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.)- most of the work day; Required to exert physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight handling objects less than 25 pounds- rarely; Waste Pro supports a diverse workforce and is an Equal Opportunity Employer. Waste Pro does not discriminate against individuals based on race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws . J-18808-Ljbffr
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Regional Lead Customer Service
5 days ago
Baton Rouge, United States Waste Pro USA, Inc. Full timeThe purpose of the Disptacher position is to communicate with Waste Pro drivers to respond to incoming service orders, schedule service, resolve route and service issues and complete daily routing dump and crew data entry. Distribute information to d Customer Service, Lead, Operations Manager, Service Manager, Regional, Data Entry, Retail
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Baton Rouge, Louisiana, United States Wynne Transport Service, Inc. Full timeJob Details/Requirements:Must have a valid Class A CDL with Tanker and HazMat endorsements.Class A CDL without the following restrictions: Manual (E), Air brakes (L, Z), Night driving (G), No semi-trailer (O), Intrastate only (K), or Medical variance (M).Clean motor vehicle license.2 years of recent driving preferred, 12 months minimum of recent driving...
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Lead Barista and Customer Service Manager
5 days ago
Baton Rouge, Louisiana, United States CC's Coffee House Full timeAt CC's Coffee House, we are seeking a talented and charismatic Shift Lead to join our team. As a key member of our operations team, you will be responsible for embodying the values and mission of our brand.About UsWe are one of the greatest places to work in every neighborhood we serve, with a passion for serving everyone better than anyone else. Our...
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Regional Director
3 weeks ago
Baton Rouge, Louisiana, United States MB2 Dental Full timeAbout the Role:We are seeking a skilled Regional Manager to lead our dental practice in Baton Rouge, Louisiana. As a Regional Manager, you will be responsible for modeling outstanding patient service, identifying team member strengths and areas of opportunity, and training team members to optimal patient service levels.Key Responsibilities:Model outstanding...
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Regional Bulk Tanker Driver in the Southeast
2 weeks ago
Baton Rouge, Louisiana, United States Custom Inc. (search conducted by Drive My Way) Full timeAbout Custom Inc.Custom Inc., a leading transportation solutions provider, is seeking skilled CDL A Regional Bulk Tanker Drivers to join their team in the Southeast Region. With a commitment to delivering exceptional service and support, they strive to be the benchmark for excellence in the industry.
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Regional Area Sales Mgr.
3 weeks ago
Baton Rouge, United States SixAxis Full timeDescription SUMMARY: Drives sales growth and account penetration within an assigned region by effectively selling engineered solutions and related products to provide customer solutions. Establishes plans and strategies to expand the customer base and contributes to the overall profitable growth of the company. ESSENTIAL DUTIES AND RESPONSIBILITIES: •...
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Regional Manager
2 months ago
Baton Rouge, United States MB2 Dental Full timeMB2 Dental has an opening for a Regional Manager in Baton Rouge, Louisiana. We provide a working environment like no other dental office you have ever seen! All of our staff members are provided training to make the transition to your new professional home. We offer all this and a compensation package that health insurance plans, a competitive bonus...
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Lead Retail Customer Service Associate
1 day ago
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Lead Customer Support Specialist
1 week ago
Baton Rouge, United States Window World of Baton Rouge, LLC Full timeSummary America's leading replacement window company, Window World, is looking for a Lead Customer Service Representative to join our headquarters in Baton Rouge, LA . In this position, you'll be responsible for ensuring best-in-class customer experience by assisting customers with products and services-related questions and resolving customer concerns with...
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Lead Hospital Nursing Specialist
1 week ago
Baton Rouge, Louisiana, United States Our Lady of the Lake Regional Medical Center Full timeAbout Our Lady of the Lake Regional Medical CenterOur Lady of the Lake Regional Medical Center is a leading healthcare provider in Louisiana, dedicated to delivering high-quality patient care and services.Salary: $65,000 - $85,000 per yearWe are currently seeking an experienced Registered Nurse with a passion for providing exceptional patient care to join...
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Service Delivery Lead
1 week ago
Baton Rouge, Louisiana, United States Hobby Lobby Full timeAbout Hobby LobbyNew opportunity available for a Service Delivery Lead at Hobby Lobby.OverviewHobby Lobby is an hourly store management role that requires strong customer service skills and the ability to work in a fast-paced environment. The position involves performing duties as front-end manager, assisting customers with returns, managing registers, and...
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Lead Customer Support Specialist
4 weeks ago
Baton Rouge, United States Window World of Baton Rouge, LLC Full timeSummary America's leading replacement window company, Window World, is looking for a Lead Customer Service Representative to join our headquarters in Baton Rouge, LA. In this position, you'll be responsible for ensuring best-in-class customer experience by assisting customers with products and services-related questions and resolving customer concerns with...
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Lead Customer Support Specialist
4 weeks ago
Baton Rouge, United States Window World of Baton Rouge, LLC Full timeSummary America's leading replacement window company, Window World, is looking for a Lead Customer Service Representative to join our headquarters in Baton Rouge, LA. In this position, you'll be responsible for ensuring best-in-class customer experience by assisting customers with products and services-related questions and resolving customer concerns with...
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Customer Service Representative
1 week ago
Baton Rouge, Louisiana, United States Citizens Bank and Trust Full timeJob OverviewCitizens Bank & Trust is a leading financial institution that values local connections and positive relationships with customers.We are seeking a detail-oriented and customer-focused individual to join our team as a Teller. This role will provide exceptional customer service, process financial transactions, and deliver outstanding results.
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Customer Service Representative
2 weeks ago
Baton Rouge, Louisiana, United States Walgreens Full timeWalgreens - Job OverviewAbout WalgreensWalgreens is a leading retail pharmacy chain dedicated to providing exceptional customer service and healthcare solutions.Job SummaryWe are seeking a skilled Customer Service Representative to join our team. As a key member of our sales floor team, you will be responsible for delivering a distinctive and delightful...
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Regional CDL A Tanker Truck Driver
2 months ago
Baton Rouge, United States Wynne Transport Service, Inc. Full time $65,000 - $100,000Attention Baton Rouge, LA Truck Drivers! Regional CDL A Tank Truck Solo Drivers needed to haul petroleum-based hazmat products within the Baton Rouge, LA area. Positions Available:Company = Up to $0.68 a practical mile (loaded and empty + supplemental pay) or Median $1,650 Per WeekOwner Operator = 70% of linehaul/accessorial charges and 100% of Fuel...
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Regional Operations Manager
1 week ago
Baton Rouge, Louisiana, United States Rainbow Stores Full timeAt Rainbow Stores, we're seeking a skilled Regional Operations Manager to oversee and coordinate the activities of our retail sales team. This is a dynamic role that requires strong leadership qualities and excellent communication skills.About the RoleThe successful candidate will be responsible for supervising a team of retail sales workers, adjusting daily...
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Distinguished Regional Director
7 days ago
Baton Rouge, Louisiana, United States USO Full timeSeeking a Distinguished Regional Director to oversee operational oversight of Center operations and ensure the execution of USO service delivery in their territory.About the RoleThis is a remote position based out of Baton Rouge, LA.The ideal candidate will have 10+ years progressively responsible work experience in a program management and/or fundraising...
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Regional Van Truckload Driver Opportunities
1 week ago
Baton Rouge, Louisiana, United States Schneider Full timeAre you a skilled truck driver looking for a challenging and rewarding role? Schneider Regional Van Truckload driving opportunities offer the perfect blend of flexibility, pay, and benefits.About SchneiderSchneider is a leading provider of transportation and logistics services with a rich history dating back to 1935. Our commitment to safety, customer...
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Customer Service Team Associate
1 week ago
Baton Rouge, Louisiana, United States Family Dollar Full timeCompany OverviewFamily Dollar is a leading retailer offering a wide range of products to customers. As a Customer Service Team Associate, you will be an integral part of our team providing exceptional customer service and ensuring a seamless shopping experience.Job SummaryWe are seeking a highly motivated and friendly individual to join our team as a...