Associate Director/Director, Strategic Client Engagement

3 weeks ago

Washington, United States Surgo Health Full time
Associate Director/Director, Strategic Client Engagement

Department: Client Services

Employment Type: Full Time

Location: Remote - US Based Role

Description

We are looking for an experienced client and project manager who will drive the end-to-end management, execution, and growth of a portfolio of client engagements within pharmaceutical partners, including in the clinical trials space. You will be the primary point person for our clients and responsible for understanding the key business problems they are trying to solve. You are critical to ensuring we deliver value to our clients, create long term relationships, and build products that meet client needs.

What you'll achieve:
  • Own and manage relationships with clients. You will be the front face of the engagement with clients delivering high quality client service, developing a deep understanding of their pain points, and helping them get the most value of Surgo's products/data, including our existing clinical trials product and data assets.
  • Lead end-to-end client delivery. You will design scopes of work, manage client onboarding, and lead cross functional teams to execute. You will ensure that we impress at every interaction, build trust in our products/data, develop proof points for our approaches, and keep and grow our first few clients.
  • Provide technical and managerial support to clients. This includes bringing technical knowledge on how to think about data strategically and build client use cases for our data and products. You will creatively brainstorm and solve problems with clients as a thought partner.
  • Grow Surgo's business. You will do this by identifying clients and opportunities, supporting pitches and proposals, and translating client needs to our product roadmap.
  • Develop compelling client pitches and presentations. Summarize how our data and product solves particular client challenges for a variety of audiences.
About you:
  • Bachelor's degree required
  • At least 5+ years of experience working in consulting within life sciences (Associate Director), 8+ years for Director.
  • Some experience working in clinical trials.
  • Strong client-focused project manager with excellent written, presentation, and verbal communication skills
  • Experience translating quantitative data, analytics, and products to client needs
  • US healthcare and pharmaceutical industry expert with a deep understanding the players in the space and healthcare tech
  • Strategic thinker who can translates data to solve client problems
  • Entrepreneurial mindset, self-motivated, and ability to thrive in a fast paced environment
Location: Headquartered in Washington, DC. This role is ideally based in DC but potential to be remote friendly for the right candidate.

Travel: Some travel expected

Benefits
  • Fantastic, fun and collaborative colleagues; opportunity to solve tough challenges in healthcare
  • Ability to be entrepreneurial and tremendous opportunities for growth
  • Public Benefit Corporation with an impact and equity mission
  • Competitive compensation and health benefits
  • Generous PTO, 10+ holidays
  • Highly competitive 401K
  • 3 months paid parental leave
  • Professional Development opportunities


Our hiring philosophy

We hire for passion and core competencies.

We look for problem-solvers and lateral thinkers.

We love it if you have done different things with your time.

If you think you are ideal for this position, write to us even if your experience doesn't match all the requirements listed above.

Equal Opportunity and Diversity Policy

Surgo believes a diverse, inclusive staff makes a stronger team and more impactful organization and we are committed to building and developing this team and environment. Qualified people of all races, ethnicities, cultures, ages, sex, genders, sexual orientation, gender identities and expressions, languages, social class, marital status, religions, veterans status, and disabilities are strongly encouraged to apply.

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