Sales Associate

OK Big O Norman - 6051, 1481 E Alameda St, Norman, Oklahoma, United States of America

Req #25 Friday, March 29, 2024 Hello Summary A

Sales Associate

exemplifies professional integrity, strong

teamwork

skills, knowledge of automotive industry practices and procedures, and a passion for

sales and

delivering quality work, exceptional customer service

and interpersonal communications

, and exceeding business goals while supporting the management of daily business operations.

A Sales Associate must exercise discretion and independent judgment with respect to matters that

significantly

impact

business operations. Essential Functions, Duties, and Responsibilities Support

the Store Manager in overseeing daily business operations, including scheduling, staffing, customer satisfaction, and workflow optimization. Provide legendary customer service and ensure customer satisfaction through professional and effective customer interactions and communications. This includes but is not limited to achieving high call conversion rates, correctly applying sales promotions and discounts, promoting financing options, ensuring quality repair services, conducting post-service follow-ups, obtaining positive customer reviews, and effectively resolving customer concerns and complaints promptly. Listen

to needs

and

provide

knowledgeable advice and recommendations for automotive repair services

. Promote automotive repair and maintenance services to customers by explaining service offerings, benefits, and pricing. Identify

upsell opportunities and recommend

additional

services or products to meet customer needs and increase sales revenue. Utilize promotional materials,

special offers

, incentives

, and standard operating procedures

to encourage customers to book appointments and return for future service needs. Coordinate with automotive technicians and other staff to ensure

timely

,

efficient

, and

accurate

completion of appointments

. Schedule

service appointments based on

availability, service requirements,

optimal

workflow, and maximum profitability. Follow up with customers to confirm appointments, remind them of upcoming service appointments, and address any scheduling changes or conflicts. Maintain

accurate

customer records, service histories, and appointment schedules in the company's database or management system. Process service orders, invoices, and payments accurately and efficiently. Ensure all services are completed efficiently, accurately, and in compliance with company, safety, and industry standards. Assist

in analyzing and

monitoring

key performance indicators (KPIs) to track shop performance and

identify

areas for improvement. Assist

with controlling inventory levels, inventory shrinkages, business costs, and expenses, responsible use of P-Card, payroll management,

injury

and damage claims, and more to support business

objectives

and budgets. Acts as a key holder for the facility and successfully fulfills opening and closing procedures, including but not limited to nightly deposits, system close-out procedures, responding to alarms and security concerns after hours, and more. Assist

with analyzing, reducing, and minimizing workplace safety concerns, injuries, and damages through training, enforcement, and team compliance with OSHA and company safety policies, procedures, and industry best practices. Ensure test drives are conducted correctly and

in accordance with

company policy, procedures, safety best practices, and traffic laws. Maintain a clean, organized, and safe work environment

in accordance with

company policies and OSHA regulations. Stay current on industry trends, technology advancements, and regulatory changes affecting automotive repair and safety. Collaborate with the Store Manager and senior management to develop and execute business plans, directives, initiatives, programs, budgets, and more. Support Store Manager to foster a strong, inclusive, and cohesive team environment and culture to effectively value and develop employees, exceed business

goals

and provide legendary customer service. Perform other duties as assigned. Supervisory Responsibilities None Strong sense

of integrity. Excellent verbal and written communication skills. Excellent interpersonal, diplomacy, and

customer service

skills. Excellent

sales

skills. Extensive knowledge of the automotive industry, automotive repair, business acumen, finance principles, procedures, and best practices. Strong technical knowledge of automotive systems, diagnostics, and repair procedures. Excellent organizational skills and attention to detail. Excellent analytical, decision-making, and problem-solving skills. Proficient with technology, computer, and software systems, including Digital Vehicle Inspections (DVI). Proficient in inventory and expense management. Ability to thrive in a high-paced sales environment. Ability to provide and receive constructive feedback. Ability to manage priorities, multitask, and complete

objectives

with minimal supervision. Ability to meet consistent attendance expectations. Required Education, Credentials, and Experience Minimum age requirement of eighteen years. An active and unrestricted driver’s license is

required

. A high school diploma or equivalent is

required

; a bachelor’s degree in business management or a related field is a plus. A minimum of

one

year of related experience is

preferred

. Prior industry knowledge and/or experience is

required

. Must be legally authorized to work within the United States while employed by Leeds West Groups. Successful completion of background check. Successful completion of a Motor Vehicle Records (MVR) check and ability to

maintain

a clean driving record. Workplace Culture, Conduct, and Expectations In support of a positive, professional, safe workplace culture and environment, we adhere to a zero-tolerance policy for drugs, alcohol, weapons, violence, harassment, or discrimination

in accordance with

our company policies and employment laws

, as applicable

. Additionally, employees are expected to conduct themselves positively, respectfully, ethically, and professionally. This job

operates

in a fast-paced automotive retail and repair environment where employees are regularly exposed to indoor and outdoor climates and changing temperatures, automotive tools, equipment, fluids, and chemicals

.

The proper enforcement and use of Personal Protective Equipment (PPE), adherence to uniform standards, and compliance with OSHA safe workplace standards are

required

. Physical Demands This position requires physical strength, agility, dexterity, and endurance to successfully perform the essential job functions in a demanding and dynamic environment. This position requires frequent standing, walking, bending, kneeling, stooping, crouching, crawling, reaching, driving, climbing, and other repetitive motions; frequent

lifting and carrying heavy parts and equipment weighing up to 50 pounds or more; physical endurance to work long hours in a fast-paced environment, often under tight deadlines;

precise hand-eye coordination and manual dexterity; and adequate vision, hearing and speaking abilities. Position Type/Expected Hours of Work

This full-time,

overtime exempt,

onsite position requires at least

32

hours per week. Business operations are Monday through Saturday and Sunday at various locations. Hours of operation and days of work may vary by location, business needs, and work schedules. This position regularly requires long hours and frequent weekend work. Travel This position requires up to

50

% travel between local stores. Overnight travel requirements are less than 5% unless on a particular assignment. Travel and mileage reimbursements may apply, subject to Company policy. Leeds West Groups

provides

equal employment opportunities to all employees and employment applicants without regard to race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity and expression, age, ancestry, citizenship, physical or mental disability, genetic information, marital status, veteran status, or any other classification protected by applicable local, state, or federal laws. Leeds West Groups meets all its obligations under the Americans with Disabilities Act and state and local disabilities laws. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of their jobs. For questions about the reasonable

accommodations

process or to request

a reasonable

accommodation, please contact Human Resources. Other Duties Please note that this job description is not designed to cover or

contain

a comprehensive listing of the activities, duties, or responsibilities

required of

the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. Health, dental, and vision insurance Flexible and health savings account options Retirement savings plan Voluntary life and disability insurance plans Paid time off and holidays Pay incentive

programs Performance awards Professional development opportunities and reimbursements Employee discounts on automotive services and products OK Big O Norman - 6051, 1481 E Alameda St, Norman, Oklahoma, United States of America

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