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Hotel Front Desk Receptionist

4 months ago

Cincinnati, United States Hyatt Place Sharonville Convention Center Full time
Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now

Responsibilities

•Work with the housekeeping staff to ensure rooms are ready for new guests
•Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
•Perform regular bookkeeping duties: make sure hotel guest information is current and correct
•Mitigate customer complaints as needed

Qualifications

•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
•Exhibits working knowledge of Microsoft Office and reservation management systems
•At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
•Well-versed in taking telephone calls and handling stressful situations
•High school graduate, GED recipient, or equivalent