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Store Supervisor

1 month ago

Convent Station, United States TD Full time

Store Supervisor - Morristown Work Location: Morristown, New Jersey Hours: 40 Pay Details: $25.50 - $36.00 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. Line of Business: Personal & Commercial Banking Job Description: The Store Supervisor supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers. This role will drive, reinforce, and demonstrate meeting Operational, Customer and Sales objectives. In the absence of any other manager, the Store Supervisor is expected to manage the Store and have the ability to run the teller side, platform, and Customer escalations. Depth & Scope: Provides supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experiences. Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines. Closely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities. Demonstrates understanding of bank operational policies, procedures and regulations and establishes expectations, delegates tasks as appropriate and educates the team on how they play a part in managing risk and protecting TD Bank, Employees and our Customers. Drives operational excellence in the Store, including but not limited to cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety. Engages in conversations with customers about loan products, facilitates the application intake so must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry). Leads, develops and coaches the team on delivering effective Customer service, product, advice conversations and/or advice-giving service. Proficient in Customer relationship tools, services, products and campaigns to support the teams in advocating for the Customer by promoting these items and educating the Customers to assist with their financial needs. Requires knowledge and understanding of financial literacy/a broad range of products, services and tools aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice. Acquires and deepens the Store Customer base through a variety of proactive sales and service activities utilizing generated leads specific to (Small Business, Residential Mortgages, Customers that show a need in a more complex product). Connects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities. Education & Experience: HS Diploma or GED required; undergraduate degree preferred. 2+ years related experience working with customers and or sales in any capacity or equivalent. Notary License (preferred). Previous supervisory or demonstrated ability in providing direction, decision making, coaching Oversight of Customer Service. Proven ability to meet and exceed Customers' expectations. Strong organization skills to handle multiple tasks in a fast-paced environment. Effective verbal and written communication skills. Sound judgment in decision making and problem solving. Ability to multi-task and maintain order in the Store. Good working knowledge of Outlook, Lotus Notes, Word and Excel. Ability to supervise and lead others. Ability to provide community services. Customer Accountabilities: Delivers Customers end-to-end advice they expect. Proficient in all products and services to provide consultative advice to Customers. Leads, coaches, and drives exceptional service at every Customer interaction. Completes Customer transactions and utilizes Customer relationship management tools to engage in needs-based conversations. Engages in Lobby leadership and represents TD as the first point of contact for Customer inquiries and escalations. Leads the execution of the Store Customer experience plan/objectives. Coaches to ensure Customer issues are handled appropriately through Customer problem resolution guidelines. Responsible for a legendary service process in the Store. Leads and coaches frontline colleagues on effective Customer complaint resolution. Acts as leader in achieving an overall Legendary Customer experience in the Store. Responsible for maintaining optimal colleague scheduling to ensure Customer demands and compliance requirements are met. Assists with maintaining a professional and inviting space in all common areas of the Store. Works collaboratively with TD Partners to ensure all Customers are serviced in the channel best suited to their needs. Shareholder Accountabilities: Operational Accountability Strong working knowledge of all operational systems and databases. Responsible for Vault Management, including the auditing, reporting, and balancing. Requires process management knowledge and a good understanding of the business and operational function areas supported. Plans, organizes and coordinates the activities for own area and resolves operational issues/escalations within the Store. Ownership/oversight of simple to complex daily branch administrative duties. Approves financial transactions using sound judgment to minimize risk and potential losses from fraud. Responsible for Operational excellence and compliance in the Store. Understands and applies operating policies and procedures. Contributes to business objectives for Operational Excellence. Supports the timely and accurate completion of business processes and procedures. Escalates non-standard or high-risk transactions/activities as necessary. Ensures documentation that is prepared/completed is accurate and properly reflects Customer/business intentions. Supports and participates in process improvement opportunities. Ensures necessary due diligence to support the accuracy of all Customer transactions/activities. Is knowledgeable of and complies with Bank Code of Conduct. Employee/Team Accountabilities: Leads and supports a high performing team; provides ongoing feedback, coaching and input on performance reviews. Contributes to the process of setting daily objectives for the team. Ensures colleagues are in compliance with all Regulatory and AMCB policies, procedures and guidelines of conduct. Supports, mentors and coaches team members in their professional development. Creates and fosters a cohesive team and promotes a strong colleague experience. Shares knowledge, information, skills, and subject matter expertise among the team. Onboards team members to ensure a positive experience and proficiency in role. Promotes a fair and equitable environment that supports a diverse workforce. Acts as a brand champion for your business area/function and the bank. OCC Language: This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act. Must be eligible for employment with a covered financial institution under the standards established by Regulation Z. Must be eligible for registration as a registered mortgage loan originator with the NMLS. Satisfactory results on a criminal background check and a credit report check are required by federal law for this position. Physical Requirements: Domestic Travel – Occasional International Travel – Never Performing sedentary work – Continuous Performing multiple tasks – Continuous Operating standard office equipment - Continuous Responding quickly to sounds – Occasional Sitting – Continuous Standing – Frequent Walking – Occasional Moving safely in confined spaces – Occasional Lifting/Carrying (under 25 lbs.) – Occasional Lifting/Carrying (over 25 lbs.) – Never Squatting – Occasional Bending – Occasional Kneeling – Never Crawling – Never Climbing – Never Reaching overhead – Occasional Reaching forward – Occasional Pushing – Occasional Pulling – Occasional Twisting – Never Concentrating for long periods of time – Continuous Applying common sense to deal with problems involving standardized situations – Continuous Reading, writing and comprehending instructions – Continuous Adding, subtracting, multiplying and dividing – Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. Our Total Rewards Package: Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Additional Information: We’re delighted that you’re considering building a career with TD. Accommodation: If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Our Values: At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues. Our Commitment to Diversity, Equity, and Inclusion: At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work. Helping to Make an Impact in Communities – TD Ready Commitment: TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. #J-18808-Ljbffr