Client Service Manager

3 weeks ago

Austin, United States Gallagher Full time

About Us:

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you So, even if you feel that youre close but not an exact match, we encourage you to apply.

Overview:

The Branch Client Service Manager II is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts within a Branch that consistently meets or exceeds CSO revenue benchmark expectations. This role reports directly into either the Branch Client Service Director or the Branch Client Service Supervisor.

Responsibilities:

Key Responsibilities:

  • The Branch Client Service Manager II directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and encouraging a culture of performance and continuous improvement.
  • Successfully and profitably manages an assigned group of accounts. Builds and solidifies relationships with existing clients by providing outstanding ongoing care.
  • In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner.
  • Secures existing business and drives the sale of additional services and lines of coverage.
  • Nurtures relationships with the buyer in the client organization as well as with day-to-day client representatives and buyers.


Qualifications:

Required:

  • Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience.
  • Producer's License (P&C).
  • Proficiency in Microsoft Office.


Preferred:

  • Previous insurance knowledge and experience managing client relationships.
  • Solid financial acumen.
  • Proficient in using technology as a tool to maximize productivity and quality.
  • Strong written and verbal communication skills.
  • Comfortably engages others in consultative discussion.
  • Effectively manages/balances multiple and sometimes competing priorities.
  • Works in a self-directed manner.

#LI-MS1

Compensation and Benefits:

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits youll get, depending on your job level these benefits may improve:

  • Medical/dental/vision plans, which start from day one
  • Life and accident insurance
  • 401(K) and Roth options
  • Tax-advantaged accounts (HSA, FSA)
  • Educational expense reimbursement
  • Paid parental leave

Other benefits include:

  • Digital mental health services (Talkspace)
  • Flexible work hours (availability varies by office and job function)
  • Training programs
  • Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
  • Charitable matching gift program
  • And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and its embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

  • Client Service Manager

    2 weeks ago

    Austin, United States Gallagher Full time

    About Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a...

  • Client Services Manager

    2 weeks ago

    Austin, United States The Ladders Full time

    Job Summary The Client Services Manager is responsible for the client experience through the managing, coaching and developing the Associate Investment Coordinator, Investment Coordinator and Wealth Coordinator roles at UFCU Investment Services through CUSO Financial L.P. The areas of focus as it pertains to the client experience will include the use of...

  • Client Services Manager III

    2 months ago

    Austin, United States Schenker & Co AG Full time

    Job Overview Responsible for the day-to-day management of DB Schenker global accounts ensuring client satisfaction, support of global sales strategy and maintaining acceptable levels of service through coordination of operational requirements. Position will be based onsite at one of our key strategic accounts.What will you enjoy doing (duties/tasks) •...

  • Client Services Account Manager

    1 week ago

    Austin, United States Electric Reliability Council of Texas Inc Full time

    Assists market participants in meeting registration and qualification requirements. Provides guidance and advice to market participants regarding ERCOT market rules, processes and procedures while maintaining strict confidentiality. Establishes, grow Client Service, Account Manager, Manager, Operations, Business, Accounting

  • Manager-retirement Client Services Training

    1 week ago

    Austin, United States Ascensus Full time

    **Section 1: Position Summary** Responsible for managing a team of Client Services coaches. Responsible for implementing a Learning and Development and associate onboarding strategy that will lead to increased client satisfaction, client retention and a positive associate experience. Partners with leadership to determine department and associate needs and...

  • Client Services Account Manager

    2 weeks ago

    Austin, United States ERCOTElectric Reliability Council of Texas Full time

    At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow’s energy challenges...

  • Client Manager

    7 days ago

    Austin, United States SPS North America, Inc Full time

    **Client Manager Opportunity in Austin, TX - Join SPS and Propel Your Career Forward** **Location**: Austin, TX (Hybrid Position - Minimum 3 Days On-Site) **About SPS**: **Job Title**: Client Manager **Job Overview**: As a Client Manager based in Austin, TX, you are at the forefront of managing exceptional teams across various client locations. This role...

  • Client Manager

    5 days ago

    Austin, Texas, United States SPS North America Inc Full time

    Job Title:Client Manager Reports To:The Client Manager will report to the Client Director, Managing Vice President, or equivalent leadership.Dynamic role of a Client Manager:- Lead a team of customer service staff in various locations within a designated territory.- Ensuring exceptional service delivery and exceeding Service Level Agreements at client...

  • Client Services Coordinator

    1 week ago

    Austin, United States Unrivaled Group Full time

    Posted: February 5, 2024- Location: Austin, TX - Reports to: VP of Client Services - Salary: Based on experience **Ready to apply?**: **Role Description**: As an Account Coordinator at our agency, you will be part of a talented team of Client Services leaders developing and implementing strategy, creative and marketing deliverables for world-class sports...

  • Client Manager

    4 weeks ago

    Austin, Texas, United States tapwage Full time

    As a Client Manager (CM) you'll be responsible for selling Optiv security services and security technology solutions to a select few strategic accounts (typically less than 20) within a geographic territory. You'll also be responsible for owning and coordinating all aspects of the sales cycle within your assigned accounts, and leading a cross-functional team...

  • Client Manager

    3 weeks ago

    Austin, Texas, United States tapwage Full time

    As a Client Manager (CM) you'll be responsible for selling Optiv security services and security technology solutions to a select few strategic accounts (typically less than 20) within a geographic territory. You'll also be responsible for owning and coordinating all aspects of the sales cycle within your assigned accounts, and leading a cross-functional team...

  • Client Service Specialist

    2 months ago

    Austin, United States Financial Advisory Office of William Everly, CFP Full time

    **Client Service Specialist** The client service specialist is responsible for the operations and marketing of the practice. Duties for this position include (and not limited to): **Key duties**: - Manage the calendar(s) of the practice. Set appointments for all client and vendor meetings. Confirm all appointments, etc. - Work with clients to have all...

  • AT&T Client Services

    3 days ago

    Austin, United States Austin Firm Full time

    The role of the Entry Level AT&T Client Service Representative is to execute tactical objectives fulfilling our commitment to superior customer care and a positive customer experience. The role will directly lead local personnel in improving customer service, managing service requests, and cycle time ensuring effective communication within the market on...

  • Client Service Representative

    2 months ago

    Austin, United States Mission Wealth Management LP Full time

    As a Barron’s Top 100 RIA firm and voted _Best Places to Work_ by Fortune, Pacific Coast Business Times, Inc (Best Workplaces), and Investment News, Mission Wealth is hiring a dynamic **Client Services Representative** to join our high-performing Operations department. This is an opportunity to work a hybrid schedule AND elevate your career in wealth...

  • AT&T Client Services

    2 days ago

    Austin, United States Austin Firm Full time

    The role of the Entry Level AT&T Client Service Representative is to execute tactical objectives fulfilling our commitment to superior customer care and a positive customer experience. The role will directly lead local personnel in improving customer service, managing service requests, and cycle time ensuring effective communication within the market on...

  • AT&T Client Services

    6 days ago

    Austin, United States Austin Firm Full time

    The role of the Entry Level AT&T Client Service Representative is to execute tactical objectives fulfilling our commitment to superior customer care and a positive customer experience. The role will directly lead local personnel in improving customer service, managing service requests, and cycle time ensuring effective communication within the market on...

  • Client Service Coordinator

    6 days ago

    Austin, United States AccentCare Full time

    **Why You’ll Love Being a Client Service Coordinator at AccentCare** Do you enjoy providing outstanding patient care? Bring your organizational skills and knowledge of at-home care and join the AccentCare team today in this Client Service Coordinator role. When you join AccentCare, you become part of a team that is not only dedicated to their patients,...

  • Client Service Director

    1 week ago

    Austin, United States VML MAP Full time

    Are you a visionary leader with a proven track record in nurturing client relationships and driving commercial success? Do you excel at leveraging CRM technology and marketing automation to deliver exceptional results? Are you ready to lead a dynamic team, creating a lasting impact on one of our major clients? If so, seize this opportunity to shape the...

  • Client Service Coordinator

    2 weeks ago

    Austin, United States Banfield, The Pet Hospital Full time

    Opening Statement Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care...

  • Client Service Specialist

    3 weeks ago

    Austin, United States CityVet Full time

    **Job Summary**: We are seeking a highly motivated and detail-oriented Client Services Specialist to join our team. The Client Service Specialist (CSS) serves as the clinics primary point of contact for all client interfaces beginning with the first impression during any client experience, whether that is on the phone or face-to-face. It is the job of the...