Client Service Rep

4 weeks ago


Milwaukee, United States Cavalier Workforce, Inc. Full time

Duties: Working in a department where the primary goal is service, serves as primary resource for Long Term Care clients and phlebotomists providing technical problem-solving and support. Promptly and attentively answers phones listening to concerns/requests, obtaining complete and accurate information. Consistently greets callers using a Wisconsin Diagnostic Laboratories approved greeting and greeting and offering name in a clear and pleasant tone. Actively monitors the call queue, assisting with incoming calls outside of regular job assignment. Recognizes calls/situations that require a LTC leader or Medical Technologist and seeks assistance as appropriate. Understands and effectively uses the L.A.S.T. (Listen, Apologize, Solve, Thank) method in problem solving customer concerns. Independently offers to seek other sources within the lab that may be better suited to solving the caller's problem. Maintains a monthly average speed of answer (ASA) of



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