Business Process Analyst

3 weeks ago

San Jose, United States Ursus Inc Full time

JOB TITLE: Business Process Analyst LOCATION: San Jose, CA - HYBRID PAY RANGE: $32-$42/hr DURATION: 6 months+

TOP SKILLS: Acrobat, Excel, Word, Power Point, Outlook, Slack, Visio or other workflow diagram software. Bachelor's Degree or 3-5 years of equivalent practical experience

COMPANY: Our client a Fortune 500 Software Organization is seeking a Business Process Analyst to bring onto the team.

The Opportunity Join our outstanding team which delivers value through collaborative processes and infrastructure that enables the delivery of products, via a redemption code workflow, across multiple programs for various routes to market.

Job Description: Supports Sales and Marketing teams through various programs that delivers product to individual end users, through strategic partnerships via the redemption code workflow. Develops, improves, and maintains the programs that supports the Sales and Marketing teams. Works closely with Engineers, Customer Care and IT to resolve technical issues related to the redemption-based programs. Thrives on improving processes and infrastructure that involves the product delivery workflow to ensure a seamless customer experience, with a focus on improving conversion and retention. Ensures processes are up-to-date and communicated to Internal customers via wiki pages.

What you'll do Support Sales and Marketing teams through various programs that delivers product to end users, through strategic partnerships via a redemption code workflow. Develop, improve, and maintain the programs that supports Sales and Marketing. Work closely with the Sales, Marketing and external strategic partner teams to understand the partnership and product delivery requirements. Troubleshoot Customer Care cases related to the redemption platform by working with IT and Engineering teams. Work with team members and the Business Units to support new product launches. Improve processes supporting the product delivery workflow and infrastructure which will provide flexibility and scalable growth. Ensure processes are up-to-date and communicated to Adobe Internal and External customers through wiki and web pages.

What you need to succeed Cross-functional program management experience Ability to balance multiple projects simultaneously and drive to completion Thrives with challenges and the ability to creatively solve them Phenomenal communicator and collaborator across various business units and levels Quick learner and critical thinker Acrobat, Excel, Word, PowerPoint, Outlook, Slack, Visio or other workflow diagram software. Bachelor's Degree or 3-5 years of equivalent practical experience

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