Cocktail Waitress

Job Type

Part-time

Description

RATE OF PAY: $7.25 - $9.75

FUNCTIONS STATEMENT:

• Functions in a lead capacity and sells and serves cocktails to customers in the casino and promotes public relations.

• Accurately takes cocktail orders and serves customers.
• Responsible for making changes out of issuing banks.
• Ensure compliance with legal requirements for the serving of alcoholic beverages.
• Professional appearance (well-groomed).
• Any additional duties as assigned by the Lounge/Service Bar Manager, Food and Beverage Director, General Manager, Business Committee, or representative of upper management.

• Knowledge of methods in taking cocktail orders and serving customers.
• Knowledge of making the change from issuing bank.
• Knowledge of legal requirements for serving alcoholic beverages.

• The incumbent is under the direct supervision of the Lounge/Service Bar Manager.
• The supervisor assigns work, advises on changes in procedures, and is available for assistance when required.
• Routine work is performed independently following set procedures
• The work is reviewed for accuracy through spot checks, complaints from customers, and observation of the employee at work.

• Written and oral guides provide specific instructions for doing the work.
• Most of these instructions are easily memorized and require little interpretation.
• When instructions do not apply, the problem is referred to the supervisor.
• These guidelines are generally applicable, but the employee makes adjustments in dealing with problems and unusual situations.

• The complexity level ranges from a low level to medium that involves basic English grammar to making proper and accurate changes.

• The primary purpose of the work is to provide quality beverages to guests and customers in a pleasant atmosphere with the fewest distractions possible.
• This work contributes to the satisfaction of the customer and promotes a positive image for the Citizen Potawatomi Nation as a successful entrepreneur.

• Contacts are on a face-to-face basis with guests and customers from all walks of life and from all points of the country and world.

• The purpose of the contacts is to create a satisfied customer so as to encourage a high level of customer returns.

• Standing for long periods of time, extensive walking back and forth between the bar and the customer.
• Occasional bending, squatting, kneeling, stooping.
• Exercises extensive dexterity and balance.
• Exercises repetitive motions, hearing/sound discrimination, and visual acuity.
• Frequently lifting chairs and trays full of beverage-filled glasses, (15-20#).

• Normal restaurant and lounge environment.

• Must have a High School diploma or GED equivalent
• Must have basic math skills and cash handling skills
• Must have very good communication and writing skills
• Availability to work any shift, start time, weekends, and holidays