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Indianapolis, United States Indiana Farm Bureau Full time

Customer Service Representative - Indianapolis Job Category: Marketing Requisition Number: CUSTO004726 Posted: July 29, 2024 Job Type: Full-Time Locations Marion Co - Indpls East: 9996 E Washington St, Indianapolis, IN 46229, USA Marion Co - Indpls NW: 8860 Zionsville Rd, Suite A, Indianapolis, IN 46268, USA Responsibilities: Interact directly with our customers by providing product and service information. Provide sales/marketing support to Agents and assist with office operations such as scheduling appointments, quoting insurance, answering calls, cash handling, etc. Determine the best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinate problem resolution with appropriate departments. Build strong customer relationships and deliver solutions while consistently going above and beyond to understand customer needs and expectations. Work with guidance to organize, prioritize, and oversee activities to efficiently meet business objectives, focusing on continuous improvement. Requirements for Success: High School diploma or GED equivalent. Ability to obtain Property and Casualty insurance license within first 2 years. Insurance and/or claims background helpful. Ability to develop strong communication skills that convey a clear understanding of the unique needs of different audiences. Understanding of numerical concepts to perform mathematical transactions. Strong attention to detail and accuracy. Benefits: An organization that values work/life balance. 401K with Match. Full Time with a Monday - Friday schedule. Potential for a yearly bonus with a possible payout of up to 20% of the salary. Contests and Incentives. Benefits eligibility within 30 days of employment. Negotiable pay based on level of experience. #J-18808-Ljbffr