Student Financial Cashier Counselor

1 month ago

Washington, United States Howard University Full time

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff "for fit" makes significant contributions to Howard University's overall mission.

NATURE AND SCOPE
Internal contacts include students, faculty and staff.
External contacts include third-parties, including banking institutions.

PRINCIPAL ACCOUNTABILITIES

  • Provide students/staff with excellent customer service in a professional, and courteous manner.
  • Maintain all financial files in the Student Accounts office and verify that they comply with financial policies and procedures.
  • Follow all proper procedures and internal controls pertaining to the Student Account office functions.
  • Process all banking transactions for the University community including student payments and departmental deposits.
  • Provide customer service to all constituents of the University in banking, billing, collections, and loans.
  • Maintain and adhere to departmental policies and procedures as set by leadership team.
  • Maintain accuracy and efficiency in balance at the close of business and accountability of all documentation required in related to cashiering functions.
  • Monitors past due accounts of former students-whether pursued internally or managed through a third-party entity-to ensure that all recovery monies are properly recorded.
  • Assigns past due outstanding tuition receivables to collection agencies.
  • Review and code accounts that have been declared as uncollectible.
  • Perform other duties as assigned.
CORE COMPETENCIES
  • Experience with an automated financial system.
  • Excellent in providing and coaching others in professional, courteous and tactful service delivery.
  • Ability to work under pressure.
  • Ability to set priorities and manage multiple high-priority tasks simultaneously.
  • Skill in the operation of computers, related software applications and standard office equipment, in a timely, accurate and efficient manner.
  • Knowledge of general accounting principles, particularly accounts receivable.
  • Knowledge of general bookkeeping procedures.
  • Ability to maintain a high level of confidentiality and treat confidential matters with tact and discretion.
  • Proficient in MS Office Suite products such as Word, Excel, PowerPoint, and Outlook.
  • Strong customer service skills.
  • Ability to maintain a high level of accuracy and attention to detail.
  • Excellent oral and written English communication skills; including excellent public speaking skills.
  • Excellent organizational and time management skills.
  • Ability to work with a highly diverse staff, faculty, and student body, and to excel in a demanding, outcome-oriented, and dynamic work environment.
  • Ability to effectively and efficiently multi-task, prioritize, and carry out projects through to completion with minimal supervision.
  • Knowledge of FERPA is required.

MINIMUM REQUIREMENTS

Bachelor's degree and at least five years of progressive accounting related experience or an equivalent combination of relevant education and experience.

Howard University mandates COVID-19 vaccines for faculty and staff to maintain the health and safety of our community.

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