Supervisor-1

4 weeks ago

Austin, United States Netsync Network Solutions Full time
Detailed Description

This designated role is the first-tier level of the supervisor position. This individual has been with Netsync for 1.5-3 years and has mastered the roles/responsibilities of what it takes to be a field technician. This Supervisor I position will allow the candidates to be more involved with the PMO, Engineering, and Management departments while being able to implement a team of techs to successfully deploy customer assets. This individual will have mastered the Netsync delivery process and will ensure the following responsibilities are being met. The supervisor I position will be responsible for ensuring all ENG I-III are meeting Netsync standards while reviewing candidates quarterly. The supervisor I will always review their ENG III but ultimately work with other Supervisor I-III to review the pool of ENG-I-II that they worked with the most during Q1-Q4.
Roles and Responsibilities
  • Implementation of new hardware and software in moderate-to-complex client network environments with guidance, review, and QA from Area Supervisors
  • Be a team player with the ability to work with peers implementing Collaboration solutions for enterprise sized clients
  • Provide Tier 1 support for network and Collaboration infrastructures.
  • Demonstrate continued growth and independence when working with clients and teammates
  • Support network standards, processes and security at client sites.
  • Maintain a professional demeanor when dealing with client; work jointly through technicians or leadership.
  • Participate in project meetings and design discussions.
  • Communicate issues with team leads/supervisors
  • Be able to approve/deny teams time cards and expenses
  • Work in a fast-paced environment while maintaining a clean work environment.
  • Participate in the delivery of project supplies.
  • Fluent in project documentation; pre/post/client etc.
  • Communicate project status and weekly activities to internal managerial staff
  • Train new hires on expectations and standardizations.
  • Lead small-medium sized deployments.
  • Approve technician documentation and review
  • Assist lead technician on-site to help sustain best practices on-site.
  • Understands all internal processes.
  • Conduct customer site walks for enterprise customers
  • Be involved in all IKO/EKO meeting and be able to conduct all SAVANT duties pertinent to their projects
Additional Duties
  • Ability to receive instruction and perform tasks in a timely manner from Manager
  • Extensive knowledge of all tools and how to properly use them in client environments
  • Ability to help create client schedules and meet those deadlines
  • Skills to create and deliver presentations.
  • Be able to review team members and provide constructive criticism across all QPR categories
  • Ability to act as a coach and mentor others
  • Time management skills, ability to execute subtasks in the project.
  • Strong ability to accommodate different personality types
  • Strong ability to make consistent good decisions based on the situation
  • Client-service oriented
  • Understand all internal HR processes
  • Ability to travel more than 50%
Skills and Experience
  • Mid-level knowledge of core technology services
  • Be able to build off team strengths and weaknesses
  • Must be able to document issues and be able to
  • Mid-level knowledge of Layer 1-3 products; ability to configure and install them based on complex requirements
  • Mid-level knowledge of network protocols and network design theory
  • Strong interpersonal skills
  • Excellent documentation skills
  • Requires clear level thinking and the ability to react to situations accordingly
  • 1-2+ years hands-on, technology related experience or equivalent education.
Minimum Qualifications/Technical and Educational Requirements
  • Proven work experience dealing with client accounts, Basic hardware configurations, troubleshooting, and mid-level understanding of networking topologies and the OSI model
  • High school diploma or higher
  • Ability to utilize downtime to work towards career aligned certifications
  • Ability to grow and flourish in an ever changing corporate environment
Training/Certifications
  • $2500 annual training budget as part of the Supervisor I role.
  • Certifications to include:
    • CompTIA Project+
  • ITIL Foundation Ver. 4
  • CAPM
  • PMI-ACP
  • DASM
  • DASSSM
  • Candidates Choice

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