Dental Practice Manager

3 months ago

Plano, United States Dental Implant and Perio Partners Full time

Location/Org Data : Brand Logo:

Overview:

This position is primarily responsible for coordinating the daily activities of the dental office teams, including both front office and assistant teams.

Responsibilities:

Core duties and responsibilities include assuring that the following activities are completed in a timely manner on a daily basis. Other duties may be assigned.

  • Provides personalized touchpoints when patient feedback is received, i.e. addressing patient complaints or grievances in a timely manner
  • Assesses current bottlenecks in the patient journey; provides actionable improvement plans and ensures process completion
  • Oversee processing of dental claims and manage EFT payments
  • Plan, coordinate, and implement dental care for patients based on individual requirements
  • Explain treatment plans and payment plans to patients
  • Provides availability when the clinic is open and is able to observe all teammates in real-time while being present in all areas of the facility throughout the day
  • Improves daily productivity through a reduction in patient intake/scheduling errors while actively monitoring provider schedules to avoid same day canceled appointments, unnecessary gaps
  • Lead a team of non-clinical (front desk) and clinical (assistants) teammates by hiring, training, mentoring, and providing accountability to any and all performance concerns in a timely manner
  • Develop and manage monthly team schedules for front desk and dental assistants. Ensure adequate staffing ratios at all times
  • Create and manage administrative reports relating to financial health of facility for review with doctors and the leadership team
  • Manage complete operation and performance of the clinic: adhere to a budget, forecast expenses, manage vendor relationships, order supplies, and monitor compliance.
  • Assist in business development
  • Coordinate facility management as related to repairs, maintenance, vendor relationships.
  • Ensure OSHA compliance of the facility.


Qualifications:

QUALIFICATIONS:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION:

High school diploma or equivalent

Bachelors degree preferred

EXPERIENCE:

Healthcare Operations experience

Supervisory experience

Knowledge of dental practice and procedures preferred

Knowledge of dental software programs preferred

COMPETENCIES:

To perform the job satisfactorily, an individual should demonstrate the following competencies:

  • Technical Skills Assesses own strength and weaknesses; pursues training development opportunities; strives to continuously build knowledge and skills; shares expertise with others
  • Customer Service Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
  • Interpersonal Skills Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others ideas and tries new things
  • Oral Communications Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions
  • Written Communication Writes clearly and informatively; able to read and interpret written information
  • Quality Management Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness
  • Diversity Shows respect and sensitivity for cultural differences; promotes a harassment-free environment
  • Ethics Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values
  • Organizational Support Follows policies and procedures; completes administrative tasks correctly and on time; supports organizations goals and values; respects diversity
  • Planning/Organizing Prioritizes and plans work activities; uses time efficiently
  • Professionalism Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments
  • Quality Demonstrates accuracy and thoroughness; monitors own work to ensure quality
  • Safety and Security Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly
  • Adaptability Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
  • Attendance/Punctuality Is consistently at work on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time
  • Dependability Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan

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