Customer Service Representative

2 weeks ago

Tipp City, United States Scopeair Full time

** Customer Service Representative - Tipp City Office**

**Job Category****:** Branch Delivery **Requisition Number****:** CUSTO03267 Showing 1 location **Job Details**

**Description**

**RESPONSIBILITIES**

* Provide a wide variety of financial services such as opening and closing various deposit accounts, renewing certificate of deposit accounts, processing loan transactions, and assisting customers with account questions

* Answer questions regarding Bank services and perform a variety of account maintenance

* Serve as source of information and guidance to Teller staff

* Cross sell services and perform related clerical functions as required

* Process miscellaneous customer requests, such as stop payments, automatic transfers, check orders, checkbook balancing, etc.

* Review, complete and assist customers with basic lending applications including consumer loans and personal loans

* Process wire transfers within designated authority

* Process lan Visa credit applications and Checkline applications

* Assist or refer customers with any questions or problems as they arise

* Respond to customers with inquiries and transaction requests made by the phone, mail and website

* Assist Branch Management with daily Branch Operations duties such as pulling various customer reports and gathering data as needed

* Assist with teller line coverage as staffing levels demand

* Individually and if applicable, as a manager, participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks

* Maintain awareness of and adherence to Banks compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks

* Deliver a consistent, high level of service within our Service Excellence standards

* Other duties as assigned

* Review, complete and assist customers with intermediate lending applications including mortgage and HELOC Independently research and resolve account issues

**DESIRED KNOWLEDGE, SKILLS AND ABILITIES**

* Thorough understanding of Bank products and services

* Familiarity with Bank and branch functions, policies and procedures

* Strong oral and/or written communication skills

* Well organized

* Ability to maintain an effective workflow

* Able to work well under pressure and in a fast paced environment

* Basic to intermediate skill in Microsoft Office programs and proficiency in web-based applications

**EDUCATION AND EXPERIENCE**

* Must possess High School Diploma or equivalent

* Two or more years teller experience preferred

* Thorough understanding of Park National Bank guidelines, policies, and procedures

**SCHEDULE**Office hours are Monday through Thursday 9:00am to 5:00pm, Friday 9:00am to 6:00pm and Saturday 9:00am to 12:00pm. This position is hourly and full-time.

A minimum 37.50 hours is required to maintain eligibility for full-time status. Average number of Saturdays per month is 3

**Skills**

**Required**

**Leadership** *Advanced* **Communication** *Advanced* **Cash Handling** *Expert* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals **Goal Completion****:** Inspired to perform well by the completion of tasks **Education**

**Required**

High School or better.

**Experience**

**Preferred**

**2 years:** Two or more years of teller experience preferred

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