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Customer Service Representative-International Desk

5 months ago

Edmond, United States The Wonderful Company Full time
Company Description

We are looking for our Sr. Software Engineer position. We've been a part of The Wonderful Company family since 1979, with a nationwide network of florists we've become the world's largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet We're a sustainable network of locally owned florists. Teleflora provides innovative marketing, education and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. Option 2: Teleflora provides innovative marketing, education, and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. We've been a part of The Wonderful Company family since 1979, and with a nationwide network of florists, we've become the world's largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet

Teleflora brings together the time-honored tradition of sending flowers with the modern benefits of an advanced florist network, offering the kind of personal touches, artistry and expertise you expect from a trusted neighborhood floristeven if that neighborhood is across the country.

Join our International Customer Service team in our Oklahoma City, Oklahoma facility and as an entry level account representative to maintain and reconcile Teleflora's International accounts. This includes interaction with affiliates regarding account resolution, handling of adjustments, statements and special mailings.

Requires working at the Oklahoma City office worksite Monday, Tuesday and Wednesday. Employees may work remotely on Thursday and Friday. Working remotely is a voluntary benefit and ability to work in office on Thursday and Friday is available. Bilingual Spanish is a plus

Job Description
  • Act as liaison for Teleflora and International affiliates by providing superior service that reinforces our commitment to International orders
  • A thorough understanding of Teleflora Statements with a primary focus on International orders and adjustments
  • Responsible for maintaining spreadsheets and reconciling monthly statements
  • Maintaining price updates and directory information for international accounts
  • Preparation and submission of International wire transfers and special handling of checks
  • Gain a thorough knowledge of the Customer Service and International Services Departments to handle all inquiries regarding flower orders received and sent to/from International countries
  • Work directly with domestic and international florists to resolve any issues with International orders
  • Document and track all customer complaints accurately, which will allow us to monitor and address concerns as needed
  • Communicate with other departments to help meet departmental needs
  • Other responsibilities as assigned by Manager, Supervisor or Team Leader
Qualifications

Education:
  • High school degree
Knowledge/Skills:
  • Bilingual Spanish preferred but not required
  • Basic accounting skills pertaining to AR and AP transactions
  • Proficient PC skills and good basic Excel skills
  • Ability to make decisions with little direction
  • Basic world geography skills helpful
  • Possess strong written, verbal, analytical and interpersonal skills
  • Demonstrate strong organizational skills with the ability to handle multiple tasks
  • Excellent customer service skills (friendly, courteous and helpful)
  • Ability to speak clearly in a well-modulated voice using good diction and grammar
  • Strong attention to detail including but not limited to accurate spelling and appropriate abbreviations
Working Conditions:
  • Must be capable of working extended hours (overtime as requested) to meet company deadlines
  • Flexibility in shift requirement may change based on department needs and company programs
  • Holiday time off is not normal due to increased order volume
  • Fast-paced, solutions oriented office environment
Additional Information
  • Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
  • Opportunities for development and internal mobility
  • Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
  • Companywide problem solving and continuous improvement training
  • Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice
  • Company focus on wellness and health

Say everything and share your "Love Out Loud™" with the gift of Teleflora® flowers-all made by hand and delivered by hand by your local florist. With more than 10,000 member florists in North America alone, Teleflora offers the kind of personal touches, artistry and expertise you expect from a trusted neighborhood florist-even if that neighborhood is across the country. No prepackaged flowers in nondescript boxes dropped on your doorstep-Teleflora's network of professional florists creates artistic arrangements personally delivered in a vase, often on the same day. Teleflora makes every day an occasion with a two-in-one gift that includes a multipurpose keepsake container for long-lasting enjoyment. For more, visit: www.teleflora.com, or follow us on Instagram and Facebook and tag your own #LoveOutLoud moment.

Teleflora has been part of The Wonderful Company since 1979. The Wonderful Company is an Equal Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

EEO is the law - click here for more information