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Hotel Front Desk

3 months ago

Walton, United States Holiday Inn Express Hotel & Suites Richwood Full time
Description

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today

Responsibilities

•Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
•Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
•Connect with the housekeeping department to ensure guest accommodations are ready
•Handle customer complaints as necessary
•Perform regular bookkeeping duties: make sure hotel guest information is current and correct

Qualifications

•Must have graduated high school, received a GED or equivalent
•Comfortable taking telephone calls and mitigating stressful situations
•Displays impeccable interpersonal, time management, organizational skills, and customer service skills
•At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
•Working knowledge of Microsoft Office and reservation management systems