Customer Service/Retail Sales Specialist
1 week ago
A local Lake City woodworking company is seeking a Customer Service/Retail Sales Specialist to join their team. In this role, you will be responsible for providing exceptional customer service and guiding customers through the process of selecting and purchasing custom wood doors for their homes or businesses.
Responsibilities
- Provide excellent customer service by assisting customers via phone and email inquiries, addressing their questions, concerns, and product inquiries promptly and professionally.
- Guide customers through the process of selecting custom wood doors, including discussing design options, providing product information, and offering recommendations based on customer needs and preferences.
- Process sales orders accurately and efficiently using our internal systems, ensuring all customer information is recorded correctly.
- Collaborate closely with the sales team to meet sales targets and provide seamless customer service throughout the sales process.
- Maintain a strong knowledge of product offerings, including custom wood door designs, materials, and pricing structures, to effectively assist customers and drive sales.
- Handle customer complaints and resolve issues in a timely and satisfactory manner, striving to ensure customer satisfaction with every interaction.
- Maintain a positive and professional demeanor at all times, representing the company's values and commitment to exceptional customer service.
- Strong background in customer service, with a proven track record of delivering excellent customer experiences.
- Basic phone etiquette and retail sales experience strongly preferred.
- Excellent communication skills, both verbal and written, with the ability to effectively engage with customers and build rapport.
- Detail-oriented with strong organizational skills, capable of managing multiple tasks and priorities simultaneously.
- Ability to work collaboratively in a team environment while also demonstrating initiative and the ability to work independently.
- Knowledge of custom wood doors or related products is a plus, but not required - a willingness to learn and become knowledgeable about our products is essential.
- Proficiency with computer systems and software, prior experience with Excel is a plus.
- Full time
- Pay rate is $13-$14 per hour with additional incentive bonuses
- Shift will be between the hours of 8am-4:30pm
- Weekly pay while employed through Career Concepts
- Benefits available while employed through Career Concepts
- Temp-To-Hire
- Lake City, PA
About Career Concepts Staffing Services, Inc.
Career Concepts is the leading locally owned staffing company in Western Pennsylvania and New York, dedicated to connecting top-tier talent with exceptional opportunities. With a commitment to excellence, innovation, and ongoing growth, we pride ourselves on delivering unparalleled services to our clients and candidates.
#PROF
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